Cake looks and tatses fantastic, good prices if you're looking for a party/celebration cake. Amber was very friendly and helpful, went above and beyond with customer service!
Cake we got was even better than the photo we showed to make a similar cake and the customer service from Leah was superb. Yes the taste was also the best.
Thankyou! Holly was very patient and kind when I was ordering the cake.
The event was cancelled due to a Covid scare.
I was then given a full refund.
I was blown away by the customer service.
Well done to you all.
Would like to thank the Belmont Cheesecake Shop for helping me out with the perfect cake after Booking with the North Geelong store over a week ahead for a cake then told me when I came to pick up that they no longer made that size cake and didn’t bother making the cake for me or to tell me sooner i
Rang up at 3pm today to order a Black Forest midi cake and picked the cake up at 5:30pm. We have just served the cake at 7pm and the middle of the cake is frozen solid. It was not very appetizing and not the type of cake that you could heat up in the microwave. What a waste of money.
Recently I had very bad experience with Cheesecake shop assistant (Old above 50’s) She talked with me very rudely when I told her to improvise on my cake. I’ve been a regular customer of Cheesecake shop and delivering cakes from last 6 months but the attitude of her is not right and I’ve observed m
Custmer service was very rude.on front desk .cake decorations was not worth even
Went into the Cheesecake Shop in Belmont and I am shocked with amount of bad customer service that shop brings to Geelong. I went in there today to get my birthday cake, it was a hot day and I had my dogs with me (if you can't sit in your car and your hot, then it is WAY too hot for your dogs) we go
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