Review Pasteur Restaurant - Blacktown

Well, I would say I had a really not pleasurable experience tonight and ended up not finishing my meal. The manager/boss seem to ignore us from the get go when we stepped into the restaurant, whether unsure becoz he was racist or im a single mum with kids. He tends to ignore my request for cups for water after ordering and plates for kids to share after food arrival. He clearly does not take priority in customer service . Our food sitting there cold unable to share because we were a table with kids. He went to other tables, asking if they need anything else whilst me staring at him after telling him we need cups and bowls for the 3rd time. He dropped it infront of us with no words of apologies. I do not recommend this restaurant, over priced too. If you want good quality and service viet food, go to Colebee Viet run by Ken, friendly small family ran and always have quality food 👌

Bad customer service, we walked in and got seated. The waitress served other people that walked in after us. We waited more than mins 15 mins no one came to our side they just kept checking people on the other side. I had to go up and place our orders. When they bought the food out they had to keep asking people if that's what they ordered, very unorganised. Food wasn't wort the amount. Tom yum seafood soup barely had any seafood in it, worst soup I've ever had. Combination fried rice meat looks like it was shredded.

This place has very unprofessional customer service. After being seated for 10 mins, no one brought us the menu. I tried to call the waiter and she pointed me to the table that has the menu's on it. But then after another 15 mins waiting for service, still no one came to our table. Again I tried to look around and waived any waitresses there, but they seemed to ignore us. And I noticed that they took the order from other table which came in the restaurant after us. It was Sat evening and there was just 1 young waitress and 1 old lady (maybe the boss). We ended up going to another restaurant after being ignored :((. 1 star for customer service.

DO NOT ORDER FROM THIS RESTAURANT We have ordered from this restaurant around 3 to 4 times. On at least two occasions items were left off the menu. In order to let them know and get the item, we attempted to contact them. NO ONE ANSWERS THE PHONE OR RETURNS CALLS and we are unable to get a refund on quite expensive items. We will not be ordering from this restaurant again. Highly disappointed. No customer care or respect.

$20 for a mediocre bowl of pho that took over 30 mins to come, waiter didn’t even know what we ordered and had to ask us twice to confirm what we ordered. My bowl never came and my partner had already finished theirs. Let’s say save your time and go elsewhere.

Getting bad to worse. Thought I gave this place a chance to redeem themselves but just another BIG disappointment. The serving portions have gotten ridiculously small but they are still charging a premium for their special pork chop rice. Tried to pay at the counter and the staff in there was trying to push responsibility to the waitering staff to collect the bill. Beware when u collect your change as the lady cashier short changed me. You will get better value for your money at Canely Heights or Cabramatta instead.

A month ago I went back for another bowl of pho and it was my second time visit to this place; this time the service was mediocre and I also realised the price has gone up and it’s alright for me but what it isn’t alright for me was the food and the price was not proportional to each other. What I mean by that was you raised the price but you don’t give me enough meat, I’m very unhappy with that.

As a Vietnamese person myself, I’m disappointed. I havent heard of this place in the region my mother and I live in Vietnam so I decided to try it. Before I get into it. I enjoyed the hot tea they served on the table. It was steaming hot and was not diluted. It was an enjoyable combination of green and camomile tea. I ordered the mango drink for my partner and the sweet drink for me (sweet was the name on the menu) and it got filled to the absolute brim with ice and barely any drink. My partner expressed how the mango drink left his throat itchy which is not normal. When the food came out, I immediately noticed the bo kho (beef stew) was watered down. Its supposed to be thick and coat the back of your spoon (like a stew, not a soup). I ordered the com dac biet (special rice combination). There was a lot of rice but not a lot of sides. I wouldve expected more meat if I was going to be paying $19 for it. The meat was small, smaller than the fried egg. When we finished, we went up to the counter and they didn't realise, but I heard and understood the conversation between the lady (manager) and the cashier. The cashier asked if the sweet drink (as I mentioned earlier) as $6. She said no, make it $8. In front of me. We were forced to pay $8 for a drink that was basically only ice. Check the prices if you decide to try here and do not let them increase the price in front of you. Bring the menu up if you have to. I will not come here again. There are many other small Vietnamese businesses who serve so much more for so much cheaper. If you’re looking for Vietnamese food with cheaper prices and are generous with portions, look elsewhere. Because any other business is more generous than this.