Food was great. Bar service in the restaurant was great. However, rude service in the sports bar from a guy who made sure you knew he didn't want to be there. BUT you HAVE TO do the scan and order on your phone AND THEN you get hit with a fee for using a system that we didn't want to use in the fir
Wouldn't return because of the new ordering system, can't order or pay without a phone, what about the elderly, people who don't own a phone or intellectually disabled. You can't order garlic bread to come out separately and with a party of people it's majorly difficult. Too many other places to eat
Stopped in for dinner a couple of nights ago, service and food was fantastic as always, but love the new ordering system! Staff were super helpful explaining the ordering system - so convenient, will definitely be back. Thanks Balaclava Hotel for a great night!
The restaurant has no printed menu. They insist you must use your phone or you can't order. It must be cheaper and easier for management i presume.
Let me me know when I can peruse your menu and order with my particular tastes and I'll come back.
Very disappointing!!!! Went for dinner last night. Shocked to be greeted with an online app ordering and payment option ONLY.... we were 2 minutes early, so couldn't even view the menu!!!! Also really fun having 6 people try to pick a meal on 1x small phone!!! Really impersonal and horrid!!! Don't f
steak was cooked perfectly how i asked - good stuff. gravy tasted like cardboard. steak and chips could have used more seasoning. annoying to pay extra fee for electronic meal ordering. they don’t give you any other option, you can’t order food in person.
Had dinner with a group of friends. Totally inconsistent meals. 3 friends ordered the King Avo Schnitzel. Each had different amount of Avocado and hollandaise sauce. 2 had Chicken burgers. 1 plate had twice the amount of chips as the other. Complete food envy overload. Tasted overall not bad.
Food was excellent and staff were friendly however the new way of ordering is problematic. I have family who aren’t tech savvy or have smart phones and had been turned away because they were unable to order online.
It takes much longer to order and you can’t make changes to suit your taste.
Further,
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