Review Pizza Hut Kippax - Canberra

Ordered 3 pizza and sides. All of 3 pizza turned up burnt plus found some burnt fibre thing in garlic bread box. In past they missed the garlic bread in home delivery. Called the store many times but busy lines. Not sure why they charge public holidays sur charge when there's no service.

Just ordered 4 pizza, when I back home, I was so disappointed for the size of pizza, I thought I order the large size. However, when I looked at my receipt, I realised I order the schnitzel one. Tried both of them, they are so good! Excellent food and services!

Let me tell you a story: My adult son and I ordered 2 pizzas and 2 mousse for a payday treat during covid iso. Very expensive ($67 delivered, ouch, big big ouch, but, you know, treat). They took over an hour to arrive. App showed the driver pulling multiple U-turns, on what should have been a 7 minute drive, and here I was thinking I was the only person on the planet with the sense of direction of a chicken nugget. Food was delivered via contactless delivery and was consistent in that pizzas and mousse were all approaching room temperature by the time we got them. Called store who refused our request for a refund but offered a replacement but then said we’d have to join the queue and it would be a long while before they’d be sent out. In Canberra on a Thursday early arvo, right, that’s not passive aggressive at all. (What’s the gap called between someone being sarcastic and someone else not understanding they are being sarcastic? It’s the sarchasm.) So we asked again for a refund. We’re told they couldn’t do that, we’d have to call head office. Okay, immediately terminated that call and spoke to head office. Person there is absolutely lovely and professional. We told the story and asked for a refund. They call the store. We’re again offered replacement pizzas but this time they would supposedly arrive within 20 mins and we declined and asked for a refund. Head office advised they told the store that a refund was our accepted remedy. Got a job number and we’re told it would be sorted over the next couple of days. We were told the store could have sorted the refund direct, they didn’t really know why the store referred us to head office but they were nonetheless happy to assist. Did I already mention how lovely they were? Then a little while later the doorbell goes again, 2 hours after our original order and lo and behold we have two new pizzas. That we don’t want and had declined both to the store and to head office and which are late. Very late. Too late. So I’m in my covid lounge wear, complete with breakfast coffee stain (I’m in lockdown for 7 days, who am I getting dressed up for? I’m comfort all the way!) with my bright yellow n95 mask (and I’m neg for covid on PCR but am serving my time with my family member who is sequestered in his room with the door shut and not allowed out except to use the facilities. He’s a young adult. It’s well worth my while to treat him to hot carbs to keep him happy while imprisoned) and I signal to the driver and run down the driveway with those unwelcome pizzas (that will have been a sight, let me tell you) and return the pizzas to the driver. Driver tells me that head office told them to make the pizzas, I advise the driver that no they didn’t, we have requested a refund. Driver takes the pizzas from the unkempt older woman with beady eyes and purple hair. He has clearly decided this is above his pay grade. Well and truly above it. So we call head office again to give them the update in the ongoing saga of our lunch and they confirm that the notes from the earlier conversation make clear that we don’t want replacement pizzas from this store given the events. I have serious concerns about this store’s ability to safely handle food (cold things should be cold, hot things should be hot) (I, like the original lunch pizzas, am no longer hot although I was for a while, so the least I want to be is fed) and given they are almost twice the price of their main competitor (are they owned by the same parent company though? I need to Google that) we won’t be going with them again. I don’t think they will be sad to hear that they won’t be dealing with us in future

1/6/22 - Pizzas and garlic bread due at 6.03pm (according to Pizza Hut's online delivery message). Arrived 6.36pm. All food completely cold... not even remotely warm. 3+ hours of calls to the store unanswered. 3+ hours of Pizza Hut's Contact Centre calling the store - unanswered. Contact Centre emails to the store - unanswered. Contact Centre calls to Franchise Owner - unanswered. I want my money back!!! Pizza Hut respondents please see Complaint number #1685438

We’ve had pizzas from here delivered to us a few times now and they have always arrived hot and pretty quickly. We order gluten free bases, and they’re way better than their other big chain competitors (around here) gluten free bases.

I ordered here a couple nights ago and my pizzas came before the time the app told me, came fresh, warm, as well as extra things. The delivery person was very kind and sweet.

My pizzas are always ready at my selected times. Full of toppings and not at all skimpy. Very friendly service and lots of parking behind store.

Love ordering through the menulog app. With a minimum order of $19 (and only a couple $ to deliver) and great meal deals starting at $8 (pizza and a drink) it's a quick and easy way to order for a treat for my kids. The giant cookie dessert is so incredibly delicious and addictive. I crave it all the time. Crispy on the outside with soft, gooey chocolate on the inside. YUM. The pizzas here have a sufficient amount of toppings and, in my opinion, are way better than Domino's