Sarah Maleckas
Not a 4 star hotel. Great location. Close to everything.... But room was dated, smelt like smoke, heater was noisy I had to turn it off, shower kept dripping. Also, pool was closed which was annoying because I booked it for that reason. Its fine for a night, just wasnt as advertised.
Asha Prasad
Nesuto Canberra is perfectly located in the heart of Canberra City, a short walk to major shopping centres, eateries and other hallmark buildings. The rooms are okay but the aircon unit is a bit noisy and the room temperature may not be adjusted to due a notice on the wall!
They have high-rise bath tubs. So just be careful when jumping in and out of it. I accidently rolled on my ankle and now nursing tendonitis :( :(
The front-line staff need to be more friendly and warm especially when checking out. Mine was not the best. The guy at the desk hardly acknowledged me to ask a question if they could hold my luggage. My flight back home was late in the afternoon and I had to carry the 6 kilo bag on my shoulder for approx 6 hours leading up to my arrival at the airport. The weight aggravated the tendonitis!! So at least have initiate a little interaction with your guests to check if they are okay and need their baggage held for them.
Given that it is hospitality industry with a lot of competition from neighbouring hotels, polish the basic customer service skills.
Fern’s diary
Good things: Location
Bad things: The lock of the room was broken. The room also smells like smoke. Plus the staff was rude.
Cindy
Pros:
- located in a convenient location right next to Canberra Central
- must be vaccinated (or have medical exemption) to stay so at least you will not be staying with anti-vax protesters
- cheaper than other places in a similar location
Cons:
- wi-fi was not reliable at all and I frequently ended up using my own data
- everything from the bathroom to furniture is much older than the surrounding modern hotels but it is cheaper
hannh farlywide
I was in disbelief to receive an email after I had made a booking at this establishment that I had to divulge my personal health records in order to keep my booking .
Discrimination that I am disgusted with .
If it were proven that this Covid 19 vaccine actually was effective at preventing the spread of this flu that would be another matter .
Do they also require if you have been vaccinated for chicken pox or measles or any other diseases or illness ?
I definitely will be warning everyone
Art Protsin
Discrimates heavily against peoples personal medical choices (Not related to government mandates) Does not mention segregation and discrimination when booking through Booking.com.
Had a 5 night booking and arrived late only to be turned away without any accommodation.
DO NOT RECOMMEND!
Freda Freedom
I didn’t even get to stay .
I made a booking for myself and daughter to experience an educational weekend .
I received an email that we had to be fully injected . I find it offensive that anyone besides my GP would ask any of my private medical information . Discrimination at its finest . Give this place a BIG MISS
Donny Law
These muppets ask guests for medical records (vaccination status) that is illegal and a breach of the privacy act. Don’t stay here as they make you use the QR code even though it’s not required in ACT. Plenty of other accommodation options in Canberra
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