Review Mcdonald's Amstel - Cranbourne

This is a relatively new McDonald store, very nice interior, quick service and the food was reallt nice too. My fussy almost 10 y old son said it was the best burger he ever tasted! Great exterior with ample parking too.

Only giving 1 star as I can't give negative stars. I'm actually so appalled in the food my guests and I ordered tonight and I'm so ashamed I actually ate what I did and gave in. 🙃 there's obviously a reason as to why I don't eat take away and tonight was definitely a reminder why I've stayed away from it for years. The photo attached is what I could get before my guests hit the roof and checked it over the fence.

If you're even the slightest bit hungry or looking for a regular fast food meal, drive past this McDonald's at all costs,. After several drive through experience's I was sent to the waiting bay 6/7 times for regular meals, and wait times were 8 minutes. Going inside is total mayhem, poorly managed staff means you don't get your meals for 10 minutes. Please improve this location, it's terrible...

The only reason I eat out here is due to the fact that I live close by. Otherwise, I would never eat at this place. Now there are several reasons for this…one being, I don’t know if the staff have been trained on the ingredients list of their products but if a customer says they don’t want bacon in their meal, “Don’t Put Bacon In their Meal”!!! It’s not hard. And if a meal includes onions, tomatoes etc etc. put them in unless told otherwise. Secondly, I have spent times waiting on a simple large fries for over 20 minutes to then be told, you have to wait extra because they forgot your order. I’ve worked at maccas myself, maximum 4-5 minutes it takes for fresh fries and your telling me it took way more than 20 minutes!!! And you forgot the order!. Thirdly, never dine in. You think drive thru takes long, dining in is like asking them to forget you even made an order or want to make one. I understand that it’s not all the workers faults but if this type of situations occur for more than a year, you know something is wrong. Please for the love of god fix these things.

WOULD RATE THIS PLACE 0 found a caterpillar in my burger! so would had to been from the lettuce which wouldn’t of been rinse before hand! Once going into the store to complained I notice how the kitchen area inside and the dining area was disgusting and unclean! Wouldn’t recommend! They had like 8 staff on and no one can take the time to clean and restock items hygienically!! So grossss

Avoid this store if you actually want to recieve what you purchased. Every single time the order is incorrect. Always missing items. Unsure how this is an issue as the label that's stuck on the bag is correct yet the contents isn't. Seems simple but apparently not.

Had enough of this McDonalds. There is always something wrong or missing with our order. The burgers are never stacked properly and the customer service is poor and slow. Oh and don't forget the amount of times the toy has been missing from the Happy Meal!!!!

As usual they weren't serving frappes. I waited in the drive-thru at the speaker to be served while people in the other lane had no issue. When I finally had my order taken, it was completely wrong. The girl that served me had no idea what was going on and the screen that shows your order was turned off. All in all it was a very irritating "fast-food" experience.