This branch has plenty of seating, prompt and friendly staff, in a great location near a plethora of restaurants and plenty of street parking. Can't ask for much more
Staff (or maybe she was the owner) was VERY RUDE!! I purchased food from them and bought my own. I understand that there’s signs saying that there’s no outside food allowed BUT I didn’t come in not purchasing anything. I PAID $50 waffles and drinks. I bought in a snack to have them RUDELY take the f
I always come to this place for take away dark chocolate for my wife late at night ard 9pm. I would ring ahead and when i got there, the hot chocolate is ready. I haven't dine in b4 so i can't rate their service. But as far as a take away point of view, this place is great if u feel like a late drin
Bad customer service experience. I had difficulty trying to use a completed loyalty card (having collected loyalty stamps worth over $100 of beverages from this store). The owner tried to make up reasons why she couldn't accept the card. Eventually, she accepted but quite was rude about it.
To top i
I have been here multiple times before to study, or even just to have dessert after dinner. Every single time, the service has been appalling. The owner looks angry and is extremely rude, and the drink I ordered (lemon, lime mint crush) was sweet to the point where you cannot even drink it. The choc
I couldn't use the free coffee with the Oliver Brown Stamp card. The reason wasn't reasonable, which the stamp doesn't have any stamp from the Eastwood branch's. Also I gave another stamp card to them, but the stamp wasn't enough from the cafe. I was so upset, but I bought some drinks for my family.
Staff are generally quite alright but the owner is ridiculously rude. After we had already paid for our order, she rudely claimed we had to order one item each because we were occupying seats even though there were so many empty seats. Each time we have visited, she has been rude and 'death glaring'
Quality of coffee and customer service is unpleasantly inconsistent. Also not the place to be if you intend to hold conversations with friends without having to shout at each other over the overly loud pop music to be heard.
Tonight our coffees were collected by the staff despite having about a quar
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