Review Wool Exchange - Geelong

Excellent place to go to for live bands

This is a beautifully decked out venue. It would suit dining, private dining and small events. The rest rooms are on a mezzanine level. The air conditioning was only near the bar which made it quite uncomfortable for most guests for the large event that I attended at this place. The staff were friendly and professional.

I am shocked at how disgustingly my partner and I were treated at the wool exchange on the 24th of January by a middle-aged/older, very short-haired man at the bar. We ordered two alcoholic drinks, at which time I remembered that there was no eftpos at this venue. We paid in 2 five dollar notes and coins. I had also politely mentioned that he could serve other people before us, as I did not want to be an inconvenience. The bartender took all money from the bench top where I was counting out coin. I asked how much he'd taken and he said, 'not enough, but it's fine', very bluntly. I said, 'sorry, I'm pretty sure there is more money there than you need'. He counted it, and gave me back my change rudely, and said 'fine, you were right' very smugly. He made me feel like it was not in my right to ask for my change - very belittling. It was off-putting, as we had just arrived to the venue. I understand that rudeness is to be expected when staff are incompetent in customer service. However, not apologising for assuming we didn't have enough money, and taking extra money without counting for change, was just lazy and disrespectful. I wanted to complain, but my partner was worried we would get kicked from the venue for speaking up, even though we were of age, sober, and not causing any bother. I understand that we were not fully prepared for a "cash-only" venue. Despite this, being treated with such disrespect was completely unwarranted. Spend your money at Piano Bar instead ;)

A pleasant surprise - great tasting food and the staff know what it means to provide table service ... My family and I will be going back many times.

We had our work Christmas party in the private function room and the food, drinks and service were outstanding! Massive thanks to the team at The Wool Exchange.

It's cool offers all the excellent quality facilities you could possibly imagine. It's a friendly place to be and when there is a gig there is abundant security team.

Why, it makes no sense, why the venue does not have card services. How much revenue must the bar be missing out on. Why don't you have a third party ATM? Why or how does the touring artist have an EFTPOS device and you don't?

Went there with my wife today and her work friends, had the seafood basket,it was very good and value for money. Tony