Richard T.Whybrow
Fast friendly service with comfortable seating and a fresh inviting environment plus lots of little nooks and crannies within the store to be able to spend some relaxing time enjoying a refreshing beverage.
Although they don’t have any in store toilets there is a bathroom available in the Melbourne central complex.
When ordering they will ask your name and then you’ll receive your order promptly. Why not try a “Green tea latte” or a “Chai latte”. The Almond croissants are delicious.
Register and use the Starbucks loyalty App on your smart phone and receive bonus points and exclusive offers.
The store has a couple of entry points and you will find mobility accessibility entry just within the Melbourne central entry to the left.
Adam G
This has to be one of my favourite Starbucks when in this part town. As well as good coffee I've had a muffin or two here. I also love the ambiance and while it's usually quite busy, somehow the staff on each of my visits have managed to deliver great service.
Flywith Dinh
Staff are nice at this location. Can be busy at times but drinks do come out very quickly. Iced pure matcha latte, pumpkin spice iced latte and black tea shaken grapefruit are my favourites!
Maria Ye
I bought the cheesecake today and started to worry about the hygiene of the making process🥲
Rachel Kapsalakis
Spacious store offering the usual Starbucks fare! Staff were friendly and efficient and there was plenty of seating at around 7pm at night. Coffee was good however I wish I'd seen the specials before ordering. It'd be good if they were displayed better and not just at the door as you arrive. It also looks closed from the street until you get really close so it pays to walk up and check if it's open. Overall though a pleasant experience.
Nhi Vu
I always get the same thing but they always over roasted the coffee and made it super bitter (I ordered the same coffee from the Starbucks nearby and it was completely fine). i told them but they did not change for me and told me to buy another kind, which happened many times plus some staff were rude. I will never come here again.
Dennis Abraham
I like this Starbucks because it has good ambiance and feel to it.
It's lively and spacious compared to other Starbucks near by.
The lady staff who served me was absolutely great in her job and she served with a smile, was friendly and professional too. That's what I like good customer service.
She even put a smile next to my name 🙂🤟 She was great wanted to thank her for her service but she was kinda busy. But I liked the place and feel.
Leanne Nansen
For a long queue the service was quick, pleasant, and efficient. Split over two levels, it has loads of space for relaxing and studying (if the dedicated masses on show today were anything to go by). Definitely the biggest/best Starbucks venue in the Melbourne CBD if you have time to burn we’ve stumbled across.
Sahil
Extremely friendly and welcoming staff I've ever seen. Shout out to my barista buddy Frediie and Angela !
Foood4Dayzzz
Good quality iced chocolate that has nice sizes that suit all. Good music inside and has a nice feeling about the place. Lots of people coming in and out, which is good for their business.
Morgs71
In need of a quick coffee, I popped into Starbucks as I was running late, and I knew they would be fast. Even though it was really busy, my coffee was ready in under five minutes. Fantastic. <br/><br/>Staff were really nice even though they are under the pump, and my coffee was of a good standard. The only downside was that there was a bit of spillage down the side, but that's not even really an issue. I know I can rely on Starbucks for a decent cuppa when I'm in a rush.
Eat Good Melbourne
It was pretty busy on a weekday afternoon but there wasn’t much of a wait for drinks. Drinks tasted good and well presented. Store was clean and staff were friendly.
Nay Nay
Loving the xmas themed cups at starbucks but not as much as I love a matcha tea latte.
M3lissa____
This place is always busy and I would usually pop in to get their green tea frapuccino, have not had a bad experience here as they have been really consistent.
Good Food Good Mood
Having recently arrived back in Melbourne post a European summer I can attest to the fact we all need a warming beverage. Starbucks delivers an excellent hot chocolate
Sharella
Customer service was horrible. I had to wait for ten minutes just to have my order taken whilst everyone behind me got their orders taken immediately. After ten minutes, I was asked who was I waiting for. I was enraged as the cashier had told me to stay there for a “bit” as she prepared the other customers’ orders. Absolutely disgusting service and attitude. Also, I asked for extra ice in my frappe but it was still very watery.
ＪＯＥＬＬＥ
3.5<br/>Starbucks on Swanston.<br/><br/>This place is always crowded, so most times it was hard to find a spot, but again there were a lot of seats. Staffs were quite friendly, and drinks took a reasonable time.<br/><br/>I rarely go to starbucks, but I feel like every branch are consistent with the drinks. Recently tried their vanilla black tea latte with soy. I kinda like it, not too sweet, tea and vanilla was well balanced. I do wish it was a tad bit thicker. <br/><br/>Overall, tad bit pricy but a decent place for some quick/ just classic starbucks drink. <br/><br/>( follow for more!✨)<br/><br/>ｘｘ，ｊｏｅｌｌｅ
Windy
It’s the same starbucks coffee. Full of people on the computer while having a drink that will probably take them two hours at least. Drinks are the same taste as ever.
Hannah
I got an ice cream mattcha latte. It was quite nice and much better than I expected. I could still taste the matcha flavour from the drink and that is not watery. The ice cream is quite fat and sweet, I like it. I also tried the new mango shake, it was nice and special. Next time, I will get there again for coffee.
Lorna
CBD规模最大的星巴克了吧。秒杀了同样在swanston st的另一家。赶essay的好地方，在这里的效率比在学校图书馆还高，可能是，咖啡的力量。所以周末有时候都找不到座位😔<br/>和同学点了我们最爱的抹茶星冰乐和抹茶拿铁，热饮真的是太甜了。<br/>土澳星巴克太心机，密码每天一换，应该是防止不消费占座啊哈哈哈。
Renee @thehappyorganicgirlau
A massive Starbucks with heaps of seating, some comfortable lounge seating too and plenty of power points. Toilet on the premises and it was surprisingly clean.
Eat_today_diet_tomorrow
Finally the summer arrives Melbourne! (Hopefully) I got to enjoy my favourite drink at Starbucks again! It is Vanilla frappe with almond milk. It is so delicious but some of you might find it too sweet. I normally order 1 pump of Vanilla syrup. I always add nut and cinnamon powder on top of the whip-cream. OMG amazing! <br/><br/>This brunch has a lot of table but always full! So I normally take away my drink
Savvy And Lifestyle
I like to come to this particular store when I come into the city because it's convenient for me. Always a long que doesn't matter what time of the day it is. Coffee here is pretty nice and very flavoursome especially their seasonal menu's, I don't go for the the sugar drinks but just my usual skinny latte. I went to America this year and all the starbucks stores were very simliar to this one however the Starbucks coffee in America was so bad and had no flavour. I'm very ecstatic that Melbournians know how to make their coffee.
Willtravelforfood17
My new favourite thing is the cold brew with the addition of vanilla sweet cream. The tall size is afforable (under $5!) and is a great size. Coffee hit is strong with a hint of creamy sweetness. Nice place to chill out and use free wifi but certain things can be improved such as the cleanliness of the toilet (it was disgusting) and the table where you get your straws and napkins.
Vanessa
**3.5 stars** I find most Starbucks stores the same. So when I walk in, I’m not expecting A+ service or anything. I visit this particular store once in a while when I’m in the city because it’s easy. Make your order, wait for it to come out and then find your own table (it’s big so you should be able to find a seat). Pretty simple indeed. 😊 Anyway, on my latest visit over the weekend, I had an interesting surprise. In my cup was this strange plastic that ended up in my mouth and that I couldn’t swallow. Thankfully I didn’t choke much. I alerted a staff member and she made sure to make me feel a little safer - saying it’s never happened and must have been from the cup. I just asked for the same drink but in a mug this time. She made me a new drink and upsized it to the largest one. She also gave me a voucher for a free drink the next time I drop by... So I am satisfied with the level of care that Starbucks staff give to their customers once a problem like this does occurs.
Roby Cahyadi
slow barista, only 2 bartender working but the customer is like more than 5 , slow handed , not very good service because of too many people waiting
Food Hunter
Got a pretty bad customer service from this place twice. The only Starbucks in cbd where didn’t explain differences between medium roast (extra 40 cents) and dark roast (regular price) but asked if you need medium roast coffee beans straightaway. It sounded pretty dodgy. I don’t mind paying extra for trying new roast beans, but not in this way! Known you’re busy but please be patient with your customers.
Brekkycakes
Although not much of a coffe drinker, I do enjoy the occasional visits to starbucks for their seasonal menu specials. The toffee nut crunch steamer (so no coffee) was suprisingly better than expected. It wasn't just flavourless and milky unlike other drinks I've tried but had a prominent nutty and buttery flavour. I also really liked the special christmas design.<br/><br/>In general, the staff were friendly and efficient despite being so busy. The ambience was also quite nice with a lot more seating available than the branch at Melbourne Central.
Milktealayer
The coffee I had there was pretty nice. Every morning I come there I always order a green tea latte to wake up my whole morning. The staffs there are r always lovely and nice
Perseus Jackson
I came here yesterday with my friends. It was 9 pm but we still had to wait about 15 minutes to order. I had Toffee Nut Crunch Latte in their Christmas menu while my friends got Green Tea Frappuccino. The staffs were good, but some of them were quite loud when somebody didn't pick up their drinks. The shop itself was crowded and the tables were left with dirty cups, so we had to clean it before we could enjoy our drinks.<br/>Personally I felt that the Toffee Nut Crunch Latte was really average even though it was on the Holiday menu. I completely couldn't taste neither the nut or the cream. The Green Tea Frappuccino, on the other hand, was amazing. My friend felt that this store made the richest and most flavorful cream of all. The only thing I felt was that all the drinks needed to be finished soon, because once the hot drink cooled down or the ice melted, the drinks would not tasted as good as the new ones.<br/>All in all, I have never been a fan of Starbucks, from the flavors to the price and even their stores. Despite that, I really like the cup for the Christmas menu so I might come back to collect one.
Cookielessvee
Great service and friendly staff. Ordered the gingerbread latte, simply amazing. Coffee is smoothe and just the right temperature. The cream cools the drink down and the gingerbread adds a nice spicy taste.
Jack
Extremely lively service. Very surprised and normally all chains are serviced by dull and unattractive staff. They seem to really like their job and making a career out of serving and making coffees. Unfortunately, with any chains, the top score is a 3/5 as coffee is average and so was the menu.
Mikey Lee Ray
I want to get out of the rain and get myself a drink so I head in to the Starbucks Coffee outlet on Swanston Street. Once inside I weigh up my options and decide on the strawberries and cream Frappuccino. New York Matinee called it a playful but mysterious little dish, I'll love it... then the strawberries and cream cupcake, I think that'll follow nicely. <br/><br/>I do like the decor in Starbucks, stylish, elegant but also laid back. The perfect place to set up your laptop or macbook or just read a little Art of War like I do. The Frappuccino is nice but a little sweet and syrupy for my taste but the cupcake is delicious with the frosting on top to die for and the cake itself a delight to the senses. <br/><br/>Would I go there again? Probably. Now if you'll excuse me I have to return some video tapes.
Chloe Lower
Always a long queue but staff are always friendly. Cozy and homey feel inside and the coffees are always so nice. Will always be back for more venti hot chocolates!
Dian Octarina
Came here for the sake of watching a demonstration in front of the store and sitting at the side of the street while enjoying coffee. Nothing special.
Allieson
My friend and I bought the signature hot chocolate on National Chocolate Day for $3.00, which we were more than happy to pay :)) A bonus for me was that they didn't charge extra for soy milk, which I'm truly grateful for haha. We were also given some free samples of various pastries to try, so yea, our overall experience was fantastic!
Split The Bill
As the cafes were closing late on Wednesday night got my coffee fix at Starbucks. Been a while since I have been here but the interior has been updated with a new fresher looking furniture along with a mural. Coffee mocha was great exactly what yi needed after a long day of shopping.<br/>The usual crowd of tourists and students using the free wifi and mobile phone battery recharge facilities to keep me company... like every other Starbucks that I have been in around the world too.
Hungry Gwendy
Enjoyed the hot chocolate with chocolate cream and chocolate sauce- most favourable from the weather. I ordered the New York cheesecake, which is so delicate and heavy and worth the price. The sausage roll was yum. I've been to Starbucks a lot and I do not enjoy the java mocha chip or the frappecino anymore.
Eatwithmyfoodsafari
This outlet is on Swanston Street. There is another one located within the same vicinity as this one but was much smaller. I chose this one so I could grab a seat. My main aim was to charge my phone as running low on battery and conveniently Starbucks cater to lounging around by providing comfortable seating, free wifi, and power points to extend your time here thus hoping you'll spend more on beverages and snacks. <br/><br/>I went with my usual of Signature Hot Chocolate with some whipped cream on top. Made the way I like it, didn't disappoint and the staff are friendly at this outlet.
Wandering Ella
Wow, this branch has the longest lines at the most random times. Hordes of secondary school kids often make an appearance during weekdays. The coffees aren't exactly the best for its price, but they do give you soy at no additional cost. I only come here when I'm in the mood for sweet seasonal creations.
Taeyeon's Hamster
Starbucks is always packed and busy. The beverages are slightly overpriced but the quality is good. <br/>Their iced americano is strong and the bitterness is just right, a nice drink to start off the day with heavy caffeine. The iced green tea espresso is another good combo. The smooth creaminess of the green tea blends well with the dark roastiness of the espresso.<br/><br/>However, the downside of Starbucks is their lack of customer service and cleanliness. Although it may be busy, they should still have a routine inspection in which they clean the cafe. I tried numerous times to get a table, but the table would either be dirty or still had rubbish, so I just decided to leave. It is important for a cafe to maintain the hygiene of its dining area.<br/><br/>Overall, the beverages at Starbucks are good and love their frequent specials.
Harmony
Loving Starbucks' hot Green Tea Matcha Latte. Was surprisingly nice and tasted like Matcha which is what it should be.. it sounds logic but some place offers Matcha drink but they're either fairly plain or have no taste at all 😅
Gabrielle Trenbath
Whoever said Starbucks isn't popular in Australia? It's always packed when I come to the ones in the CBD. The staff here are always polite and efficient. <br/><br/>Oh and this is another question, why do I always have to wait 4 minutes for my brewed coffee?
Alice Jessica Sawyer
Thank you Blaze for the wonderful service! You were so cheery and bubbly I couldn't help but smile back! Hope to see your bubbly energy again!
Denise Koh
First Starbucks experience here and it was during half price frappucinos happy hour! $3.55 for a grande green tea frappucino was definitely worth it! The coffee itself was good as well and matcha flavouring was good! But now that half price happy hour has ended, I wouldn't want to pay $7.10 for drinks here regularly as it is a little pricey, but overall my experience was pretty good!
Sakura Moon
The counter guy Dong Woo (?) was really nice and friendly at taking my order. I like the new decor and layout as opposed to the old one. Only downside is the internet can be really slow and my devices have trouble connecting which makes it hard to study. All in all is a nice Starbucks with good ambience. :)
Caroline Beaney
Today I went to Starbucks and ordered the Gingerbread Frappuccino. It was quite nice! Tasted like gingerbread and I would order it again.<br/><br/>Only problem are the wait times... If it's busy and lots of people are there it can take at least 15 minutes to get your drink after ordering.<br/><br/>One time I went here and was given the wrong drink - all good though they re-made the drink and also offered that I could keep both drinks.
Aditya Modi
Like every starbucks the ambience is neatly done. <br/>Went in on a weekend in which it was heavily crowded but the crew was doing an amazing job handling the same. <br/><br/>Keep it up guys!!<br/><br/>Ciao!! 🍷🍷
Little Miss Adventure
We were ordering Matcha and espresso drink from Starbucks on Swanston on Saturday afternoon with the staff names Sophia( asain lady). While we were thinking about what size to get and she seemed so frustrated, seriously! Only need 10 sec to think and she already acted grumpy at the customers. Nothing to complain about the drink but service was BAD! Unlike the girl who was next to her she seemed lovely with the customers. Poor service, hope I will never see Sophia again ! Grumpy staff I have ever seen!
Claire Bakker
Too bad Star Bucks is so overpriced I would love to enjoy there beverages regularly but that's definitely not going to be an option with the various other places nearby which offer just as good items at a cheaper expense. Friendly staff and reasonably quick service as well as a spacious restaurant with plenty of seating available.
Zhweishan
Ordered a very simple spinach and ricotta roll and water. Got the water and never received the roll. The order before me i think the manager knows her so she chat and chat like there was no tomorrow giving kisses and hugs after passing the coffee. I was restricted in time so i went to the register and cancelled the order. They got confused and offered to heat the food then. Well it was too late. Got refund back but only in cash ? Jesse the supervisor served me the refund but i think the lady that was talking was the manager. In this 21st century starbucks cant refund back on credit card ? I am not stupid. Have been in hospitality industry for ages clearly this starbucks dont know what customer service is. Shame
Parveez Shahid
There is lots of seating, free wifi, nice relaxed environment and the Vanilla latte was made very nicely. The service was easy and no long queues when I was there.
Aszpad
Caramel macchiato!!!! Yum yum! Only get to have this every few years! In Caramel heaven right now! Want to have another! Atmosphere is nice so is the service!
Jason Meaden
It's StarBucks .. The best I can say is free wifi. This one has plenty of seating which is q plus, and is open late. It is packed with students .. Not many of them studying it should be noted (kids nowadays!)<br/><br/>As Christmas is approaching the opportunity to have gingerpeppernutmegachristmascinos presents itself - usually not a bad distraction from the regular menu options.
Ms.rhino
Can't walk past without contemplating an iced frappe or a tall coffee of any kind. Service is always good. Unfortunate that there are no other stores out in the burbs like the old days. The one out in tarneit I used to drive to everyday after school!
HungryPanda
Always a regular here & always getting the same frappe every time to satisfy them cravings! Caramel Frappe is always a favourite to get. Have tried the other frappes but prefer caramel. Yum !
Katie Wilkinson
Starbucks had the best drinks and coffee. There is a wonderful atmosphere in the place which I love and my favourite drinks would be their hot chocolate, the chestnuts latte and hazelnut mocha. Their cinnamon rolls are pretty good too. Also try some drinks from the secret menu like the Ferraro Rosher frappe!
Fiona
Why?. There's a good reason we only have 4 Starbucks left in a city of 4 million people... you're in Melbourne, enjoy our amazing coffee while you can. Dukes is 20m away, do your tastebuds and wallet a favour.
Hannah C
Yeah it's starbucks, but the staff at this one are so lovely it makes me keep coming back!
Andy C
Mac Donald of the coffee. Just miserable.
Goodfoodseeker
Really bland. I love starbucks but the drinks here are just bad. Ordered my favourite green tea latte and it was really bland. I gave them another chance with java choc chip. It was just as bad. The drinks in this establishment used to be good. What happened??? Felt so ripped off both times.
Chantelle
Starbucks review. Great customer service, very friendly greeting and smile. The staff had no problem with us taking photos of the café and their uniform.<br/>Breakfast and lunch, no particular cuisine just on the go coffees, sandwiches, muffins, cakes and snacks. Had down lights above the menu which made it easier to read.<br/>Comfortable couches inside, including a nice outdoor area with umbrellas. Information regarding the color theme and lighting see below. <br/>The atmosphere was very inviting. My first vibe by walking into star bucks was the atmosphere and the friendly people in it. The color, theme and lighting, the large colorful wall frames which pictured patterns in different colors and texture, pendent lights hung in the window, and had down lights which made the room much groovier. <br/>Kitchen equipment included a small oven, coffee machine, milkshake maker, toaster, juice maker, microwave, sandwich maker. Air conditioning and heating was included which made the atmosphere a much better place to be in. <br/>The workers greeted us as soon as we walked in, very friendly smile and made us feel very comfortable with the café and felt inviting. <br/>Only counter service, took your order by going up to the counter, placing it into a computer system, then having to collect it from the counter. Although there was no customer service to the tables, it was very good service to clean your table, came outside to make sure everything was going okay, asked if we enjoyed our snacks/coffee and cleaned around our table.<br/>Free Wifi services, magazines, newspaper and played music.<br/>Heating and Air conditioning.<br/>A nice outdoor area with umbrellas, directed right across from Southern cross station which made things very distracting and loud at times, but a great atmosphere with comfortable sitting arrangements, and great friendly staff.
Jazzag96
Great atmosphere in the city and perfect Meeting spot.
Ramieleatsshootsandleaves
Never For Pies. Had beef pie twice - both were horrible.
Flymetothemoon
This place is a joke. Too commercial and coffee is terrible. The only item worth getting is the green tea latte. Yum
Christina Ngo-Nguyen
It was relatively busy when I went, despite it being a little after dinner time. I ordered an iced chocolate but received a hot chocolate. The barista was nice enough about it and fixed it. Unfortunately however, it was one of the worst iced chocolates I've had...
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