Ordered my drink only to find out after paying they didn’t have any of the ingredients. Over 45 minute wait for a drink I didn’t really want. Overhearing other orders they had barley any flavours or toppings available. Couldn’t offer a refund either.
Tried the Lychee Fruit Bubble tea with black pearls. The customer service was not up to the mark. Some guy(I guess the manager) was staring at me as if why I am getting a bubble tea. Anyway, the lady at the counter at least asked me whether I am getting a Green Tea or Black Tea? In fact, that is the
Cheers to Fiona, Ollie and Ariel for their fantastic service today on a complicated order
Overall in my many visits I've never had a bad tea here, and they're often quite quick with the pearls
Purchased the matcha latte and it tasted okay, not particularly special or worth buying again, a homemade one would’ve costed less and tasted the same. The wait for the drink was quite long, wouldn’t buy again
Terribly slow and unhelpful service. Waited in line to order for 10 minutes, then got told to go to the self-serve machines which did not work. In the meantime they served other customers. Waste of time and other customers who had already paid told me they were already waiting for 30 minutes. Go som
Great quality drink as usual. The 25 minute wait was not ideal. Staff seemed rather unorganised. Some customers had been waiting over 30 minutes for drinks.
Good quick sevice ,great place for bubble tea .they are very expensive hope they reduce the price so i can go often .otherwise they are awesome
Decent service but the bubble tea tasted really bad- do not recommend lol
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