Review Benjamas On Darby - Newcastle

Arrived at the restaurant at 5:20pm. No one else was in the restaurant yet, we got given menus and sat straight away. Order was taken quite promptly after 25 minutes the waiter came over to say that one of the dishes wasn't available which was a soup so we reordered and he asked what the entree was again that was ordered. We still hadn't received drinks by this time which was 3 Singha, a verdehlo and a lemon lime bitters and we asked for the drinks to come out. 40 minutes later drinks still hadn't come out so I stood up and asked the other woman for our drinks which she got to get out straight away. There was no Singha and no verdehlo available. The only white white wine available was a Chardonnay so a beer was ordered instead. There was also only Leo beer available. The waiter forgot to put our food through and had to come and ask us again what we ordered. When the order was eventually put through it it was prompt and tasty. He forgot to put our coconut rice through also which only arrived after we asked him as he had forgotten to put it through and when we had finished nearly everything else. One person at the table ordered separately which was the soup which wasn't available and she had ordered a soft shell crab dish which never arrived and she ended up cancelling. By this time the restaurant was quite busy and several customers got up and left without staff even noticing. Several people waiting for take away orders were also waiting and getting frustrated. At the end we asked for the bill and they tried to charge us for the beer that wasn't available which was $2 extra per beer. A $17 surcharge was added 15% which is usually normal but after the poor service we received we thought there would be some compensation for a $130 bill which there wasn't. One mistake is understandable but when you make mistake after mistake when at the time we were the only people in the restaurant before other people arrived on the Easter Monday with only a sorry it isn't really acceptable. This is extremely disappointing and I sadly have to say after visiting this place in the past I won't be back or recommending it to anyone else as the extremely poor service didn't unfortunately make up for the tasty food.

A nice place for some refreshing flavours of Thai food. You can byo your own wine not beer

Polite and quick service, there was a generous portion size for both my pad Thai and my partner's stir fry. The pad Thai was on the sweeter side for me but was still quite tasty. Would like to try other dishes here some time!

A fantastic restaurant! This is the place to go for great value, great quality thai food. The service is polite and prompt, and having eaten here many times I have never had an issue with the food. It puts the more expensive restaurants on Darby St to shame!

Very bad service on Easter Monday. 10+ customers walked out because of the restaurant's inefficiency. We waited more than 1 hour and the people who came after us got their food first! Moreover, after 1 hour of waiting, they told us there was no pork or fish so we had to cancel our fish dish. We were ready to walk out. The waiter mixed up orders and didn't even know what Pad Thai was, he pointed to a vegetable dish (pictured below) and told us that was Pad Thai. Eventually they did give us complimentary beers and an extra dish to make up for their incompetency.

great food, good customer service, nice ambience. so far best Thai food restaurant in Newcastle.

The food was fantastic, the staff was very friendly and welcoming. The value for money was very worthwhile and worth it. The restaurant was clean and lovely and the iced tea was very yummy! Thank you so much for having us and welcoming us into your delightful restaurant. We had the best time!

We have always recommended Benjamas as best Thai food in Newy. Tonight my parents were over and wanted to shout us dinner at their favourite, Kinn Thai Kotara. I pushed them to trust me and try Benjamas, well that blew up in my face…. The pad Thai was like a dark red colour and made with different noodles, full of oil and very gluggy. The Pad See Eww sauce didn’t look or taste right (it’s usually a darkish soy). Barely any meat in any of the dishes, the garlic beef container was only half full and didn’t taste one bit like garlic. $90 down the drain and most of the food in the bin. Looks like we are now converted to Kinn Thai as well.

What has happened!?!? I could not be any more disappointed with the food I received this evening. Our family have been loyal customers here for years and things have definitely gone down hill as of late. What used to be a place full of delicious Thai food has changed. Several times now we have been disappointed with the food quality, but this evening takes the cake as the worst. This evening we ordered $100 worth of food which was delivered via Uber Eats. The food was inedible, seriously it has all barely been touched! The beef in the massman was full of gristle and fat and oil. The fried rice, pad thai and stir fry dish had the most disgusting underlying flavour of DIRTY cooking oil. The food STUNK and I mean in a bad way. We were all starving when the food arrived and it was THAT bad that after tasting it, we did not eat any of it, and my husband is NOT a picky eater. I was close to driving back to the restaurant myself and demanding a refund. It is all still boxed up in the fridge so considering doing that tomorrow because I have never been such an unsatisfied customer. Benjamas please get it together, your reputation will tarnish quickly in a town like this. *** EDIT TO REVIEW ***23 April 2018- I have changed my initial rating of 1 star to 4 stars. I had an unfortunate culinary experience on the above mentioned occasion several weeks ago where I received very poor food quality. The way the staff at Benjamas have handled my complaint is exceptional and for such amazing customer service, I am updating my review to 4 stars. No one is perfect and admitting that a mistake was made and rectifying the situation is what keeps a restaurant or any business for that matter, successful. Customer service is everything and all things considered I will definitely give Benjamas another try. Thank you to Benjamas staff for making this right. Cheers

We have been coming here for 8 years. Driving 1 hr each way to do so. We have been in many thai restaurants between Sydney and cains. And only one other was of the same quality. So this is our favorite. Tom yum goong soup and the bonles duck in red curry. Absolutely superb.

Best Thai food ever.... a little cramped in the restaurant... but service was good and food was excellent

Lunch today. Wonderful food, service. Recommend totally �

Fantastic Thai! So authentic, fresh and delicious. Can't wait to go back q