Reviews Castello's Cardinia Hotel

We have always has a really great meal here. Their calmiari was cooked perfectly. Lamb shanks were falling apart and full of flavour. Service is quick and attentive. Services are very generous and have always been very tasty. A great local pub.

We used a scoopon voucher for dinner.Very quick service and food was great. Staff came over & checked on us regularly to make sure everything was up to scratch.

Went there for the first time last friday as we had guests from India. We loved the place. Mercury from the tap was fantastic and food came out quick. Would recommend to anyone.

Very friendly staff. Hubby had a Parma that he loved. I had a steak. It Was over cooked but ok. They have good specials and $5 schooners!!!!

Today we went here for lunch to celebrate a birthday. When we walked in the ambiance was lovely and the fireplace was beautiful to sit next to. The service was amazing. The waitresses were attentive and courteous and we hardly had to wait for our meals to be served. The dishes came out hot, fresh and delicious. My only fault is that the serving sizes are to big to get through and however I would highly recommend eating here as we will be back again. The chicken stir-fry was tender and tasty. The outback parma was delicious, chicken was cooked very well, very moist and tender. The fettuccine carbonara was very nice, the sauce had a great flavor and the pasta was cooked well. The vegetable risotto was beautiful. Surprisingly tasty. Thought would be bland but had a great flavour. Overall, highly recommend eating here.

Excellent service. We haven't been to Pakenham inn for some time as previous management had no idea on how to attract customers or retaining them, customer service was very slow and staff where usually working on there own which made it hard to get served, my husband and his friends regularly visit the sports bar area and have done so for many years and have said how much better it is now Zagames have taken over, after hearing many more positive remarks from other people I decided to book a table for family and friends in the bistro the following Saturday night, lucky I did , the hotel was very busy in all areas, we got there early and had a drink in lounge area to wait on a few friends and was impressed straight away with staff greeting us and chatting with us , staff seemed very well trained constantly out clearing glasses and wiping tables. We then moved to the bistro were there was a lovely girl waiting there to greet us and show us to our table, she explained to us how to order and gave us a tip on the specials menu, we all ordered entrees and a main meal, as it was busy we expected some delay but there was no delay all entrees came out together , clever of them because we all ordered separately, plates cleared promptly and glasses regularly collected, the staff here are very well trained and all seem to have there own roles to play and as a bonus are friendly, the food has improved 100% , waitress comes back to table a while after you receive your meal to check if everything is okay and anything else they can get for you. The sticky date for dessert was awesome!!!, after dinner some of us went into the pokie area while the men went to the sports bar, a friendly young girl was walking around offering customers lattes and snacks complimentary in the pokie area , apparently they do this many times through the day, our friends are all members and rave about there members rewards program which gives them discounts and vouchers through the year to use. overall a great night and great customer service, well done Zagames maybe other pubs and restaurants in the area should come and take notes on customer service :)

As I wanted to complement the hotel and never have felt the need to write a review before as I have never been this impressed by any of the many hotels I've been at ,I noticed two reviews ranting about the managers , although it sounds to me more like disgruntled ex staff members the manager I observed through the night ( a youngish dark haired lady) displayed herself as nothing but professional , a big improvement from the last manager, and worked along side her staff throughout the night in many areas of the hotel , from what I observed and what my husband has told me she is very well respected by customers and staff and is far from being short, old and abusive to staff , maybe "Anuddagoal and Queenserpentine " should review on food and service , not on stupid reviews , staff that are getting treated badly don't look as happy as this and don't work as well as they do , keep up the good work

Overall, good, but food is overpriced and not great quality.. The whole experience is not bad - it's a pub, not a gourmet establishment, but that's part of the problem - the prices are "gourmet", whilst the food is a bit more like...."soup kitchen".
Ok, it's not that bad, but the ribs for example, were old and reheated. I understand you can't slow cook ribs on the spot, it would take too long - but they definitely weren't cooked the same day, and if they weren't removed from somebody elses plate that they didn't finish, I'd be surprised.

Staff are friendly, service is good, bar service is fine. Lots of space, kid friendly, etc, they just need to do one of two things - drop their prices or improve their food.

A nice place to meet. I live in Melbourne and my friend lives in Warragul. We find this a nice place to meet in the middle for dinner. It has a large dining area and we can always find a quiet table where we can talk and are not bumper to bumper with other people.
The meals are consistently slightly above average.
The salt and pepper calamari is a favourite and I had a lovely pasta special last week. The pizzas unfortunately tend to be oily so I avoid these.
There is a lot of the standard fried food served that looks ok, but when other meals do come out of the kitchen they always look a good size and are freshly cooked on the hotplate behind the orders counter.
Drinks are not expensive and the staff are really friendly and helpful.
Unfortunately it is hard to get a coffee after dinner as the machine in the restauarant is cleaned and tucked away early.I had to go to the gaming room to get one at the last visit.
We will continue to meet here whilst the standard remains adequate.

Meals were great, staff was friendly and coffee amazing. Would like a bit more variety and maybe a few salads but otherwise great. My kids aged 6, 4 and 2 loved the playground.

Food was great and service was excellent 👌