Review Ciao Cafe & Cakes - Queanbeyan

This was so disappointing. I came here about a year and a half ago and while it was simple, it was nice. But oh my gosh today was so underwhelming. We had two milkshakes and two burgers. Milkshakes were nice. But it took about 25 minutes for the burgers to come out, though the cafe was not busy whatsoever. And these burgers... were so cheap and bland. The hamburger didn't even have any sauce on it. I was going to ask for sauce but by this time, we just wanted to head off. The chicken schnitzel burger was quite stringy. There was no atmosphere, no music playing and the staff just seemed like they didn't want to be there. I see the owner's response on another review that new management took over in February. It tastes like they want to go as cheap as possible. I have no urge to return and it's such a bummer.

Coffee - 3 Food - 3 Service - 2 Venue - 3 Vibe/Ambiance - 2 Accessibility - 1 TL;DR: Slow service, average everything else. Accessibility is limited to outdoor seating, didn't check bathroom. Didn't try the cakes but they look great. Was third in line to order, which took 15 minutes. The system crashed when my order was going but the waitstaff didn't seem surprised by that, just frustrated. We ordered a chicken schnitzel burger with added cheese, a beef burger, a latte and a chocolate milkshake. The milkshake came out after about 5 minutes, but the coffee didn't come out for 20 minutes. It was theb that I noticed all the people who had ordered before us still sitting at empty tables, some still waiting for coffee, all still waiting for food. The coffee was fine, but I would come here over McDonalds, particularly due to the speed of service. The burgers were very average. The beef patty had 0 noticeable seasoning as did the store bought chips. I don't think the prices are bad but they aren't exactly accurate considering the quality. Won't be returning, wouldn't suggest the venue to anyone either. There are enough options nearby to avoid this place. I didn't try any of their cakes, though they look excellent.

Nice coffee Chips ok Burgers beef average needs cheese and more lettuce as it was a bit dry The chicken snitz burger average

On our trip up North from Vic to visit family we stopped off for a cuppa and feed. Wow is all I can say. Coffee, food and service was excellent. The staff were even happy to chat about our trip. Absolutely top notch.

Great coffee, and the cakes are awesome. I've eaten here a few times and will do again. I noticed the owners have changed lately. I think the food and service has improved even more. They only have the best almond milk, and everyone who doesnt drink dairy knows what brands they are!

Have been ordering cakes for special events from Ciao for the past 3 years. After having difficult experiences with other cake shops it was a relief to find a place that catered for all of my requirements with ease. Most importantly, cakes are delicious!

Superb!!! For the best homemade fare and excellent coffee you cant go past this place. Super friendly attentive staff and the most delicious freshly baked goods! This place is well deserving of five stars, i would give it 6 if i could!! Do yourself a favour and go see for yourselves what all the hype is about, tou wont be disappointed!

Stopped in for a coffee today, and my goodness it is difficult to resist all of their tasty looking cakes! So naturally, I didn’t resist :-) Todays “Coffee and Cake-of-the-day” was a humongous slice of lemon meringue pie! It was amazing! Lemony without being sour, and a very generous amount of meringue on top (Sorry, it didn’t last long enough for me to get a photo of it!!!) I highly recommend Ciao Cafe, particularly as the standard of service seems to have shot up since the recent new management took the reins (based on the previously poor reviews from a month or so ago). I was certainly attended to straight away and my coffee and cake was ready within a couple of minutes. I should also point out, the coffee was fantastic too!