Alexandra Sawyer
Was waiting to be served for a significant amount of time as 2 workers sat out the back chatting and eating ice-cream. There was a customer before me who did not get served for 10+ minutes, after they were served the worker disappeared around the corner again, leaving me to wait even longer! I walked out of the store after 15+ minutes of standing around - clearly in view of the two girls working. Absolutely horrible customer service.
Sally Mc
Was okay. Tried the Non-Dairy Choc Chip Cookie Dough ice cream which had a considerable amount of cookie dough, however not gonna lie, it was quite sweet. Interestingly, most other dairy flavours and gelato appeared melted and not so appetising. My dairy friends would not be impressed. Good for a special night out though.
Rain Shi
Terrible customer service. Don’t bother to order birthday cakes from them. I placed my order yesterday morning and I got a instructions email asking me to ring the store to make the payment and confirm the order. I’ve been trying to ring Surfers Paradise store every hour and no one answer the phone. I have also sent emails and no reply’s. I rang the 1800 customer service number today, and I’ve been told there’s nothing they can do? I have to keep trying to ring the store. So I asked what if they don’t answer and I need the cake by Saturday, customer revive replied “I’m sorry there’s nothing we can do”. This is just ridiculous. Thank you Ben and Jerry. What an eye opener!
Suhith Illesinghe
A nice ice cream spot in the Surface Paradise precinct. A variety of nice flavours available. The ice cream is definitely on the pricier side.
Hannah Lucy
I visited here at 4pm on a sunday arvo, May 1st. I waited 10-15mins for a single scoop of icecream because the young girl working (only person working) was moving like an actual sloth whilst serving the small group in front of me. She seriously looked like she would rather of been anywhere else but there, she sounded absolutely miserable, she was speaking SO quietly, couldn’t even look us in the eyes or crack a smile. I’ve never felt so unwelcomed anywhere in my life…just pathetic.
Madi Dryden
I came in a few weeks ago, and had a wonderful time visiting Ben & Jerry’s. I had never been before and really wanted to try it.
Had a very nice and caring service in Hejha, and he was incredibly helpful in helping me chose the flavours that I ending up getting. Great guy, and great service.
Sean Miskin
$6.80 for a baby scoop is such a rip off pricing needs to be re visited purchasing at woolies is way better they however the atmosphere, situation all different when you purchase directly from a ben and jerry store. Pricing should be cheaper than retailers unfortunately bad marketing and strategies. Makes sense why they go retail as shops keep closing down don't agree with their business plan.
Louis D
terrible service 2 young girls too busy chatting and using phones even though saw me waiting. shop dirty. half display covered and not for sale. display glass filthy. poorly presented and won’t be returning.
will stick to Gelatismo on other side next time.
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