Catherine Lim
Visited the outlet at Melbourne and got hooked onto their chocolates! The Strand’s outlet seems to be the only one with a seating lounge serving cakes and pastries. Everything was great, but it would have been perfect if the staff keeps the lounge tidier as there are boxes of chocolates lying around just next to where we are seating though.
Nevertheless, love the chocolates here!
Simon H
My favourite chocolates, it’s hard to resist when I walk by
You can order by the piece or pick up prepackaged items. There are specialty selections for each season but it’s hard to resist their salted dark chocolate caramels. Staff are always helpful and there are usually samples to try if you just can’t decide
A W
Huge selection of quality chocolate both packed up in bars/bags and choose your own truffles etc.
Staff are really friendly and helpful.
There's a cafe downstairs but haven't tried it.
Location is great, just at the end of The Strand Arcade.
Lose a star for how expensive it is, you'll easily drop $80 without even thinking about it.
Kim
Good selection but received no service or greeting. The store was busy but there was also staff just standing around behind the counter watching the shelves like hawks. The teen at the counter reluctantly came to the till to ring me up. If you want to adhere to your posh chocolate and steep prices, maybe hire staff who aren't glum and want to be there. Would rather order online to avoid this lack of effort.
Alexandria E.L
I had a really positive experience here. The store is gorgeous, really lovely layout and design. The graphic design on the chocolate packets themselves is beautiful too. The staff member that greeted me was friendly and let me browse, I didn’t feel rushed or pressured! They have a wonderful native range at the moment, with Wattleseed, Lemon Myrtle, Davidson Plum and Whipstick Wattle. Their price range was what you’d expect from such a high-end chocolate store, with the native range bars at $13 each, the more basic bars at $10. They also have individual items in the glass counter display, in addition to a large Easter and gift range.
When compared to Haigh’s at the other end of The Strand, Koko Black easily comes out on top. I gave both a visit before deciding where I was purchasing my gift from. I was actually approached by a staff member in Koko Black, in addition to the store simply having better quality items with more beautiful designs. I’ll definitely be back!
Michael Hui
Good price for presentable artisan chocolate.
Generally provides good service, however with my most recently purchase i lost my receipt but was told they can't do so due to lack of staff.
Wes Lo
Bought a few chocolates here yesterday and was surprised to see they are expired months ago. Went back to the store and the staff was polite enough to exchange it. But I also found out a lot of the chocolate they have on the shelves are expired. The staffs said they weren't regularly monitoring the shelves so be careful to check if what they have on shelves are expired.
Tazzzie333
The cafe was very hard to find but when we arrived we were very exited to try the iced chocolate drink! It was worth the find. The cafe is located in the basement of the chocolate shop. The customer service is superb. Their desserts are absolutely delicious 😋 We definitely recommend! I'll still give this place 5 starts because of their quality. Enjoy!
Foodie Life
The hazelnut Gianduja chocolates are amazing! Even though they are pricey they do taste better than supermarket hazelnut chocolates. They are all handmade and natural too. So will expire quicker too. <br/>Would recommend and go back to get more.
Kriti
Have been to their outlet in Canberra a number of times and visited in Sydney today.They lived upto my expectations.The belgian hot chocolate was exceptional as always.Also tried their roasted pumpkin and feta toastie and it complemented the drink.
ILoveFood
My 1st time at Koko Black and good to say i was happy with the hot chocolate and chocolate brownie... the brownie was a bit too rich for my taste, could not finish it!
Xihuahua 🐶
The best, thickest, richest hot chocolate ☕️ I’ve ever tried!!! Also it the most expensive one ☝️ ~~~ haha <br/><br/>Unfortunately, their down stairs special cafe were closed today but the hot chocolate is still available for takeaway ~~~ <br/><br/>Nice try! Definitely will go back again to try others choices! <br/><br/>Sherry Chan
Prida
Chocolate specialist. Fell in love with their Classic Belgium Hot Chocolate! It was thick and creamy. Wanted to try the different kinds of chocolate on display so I took home a little box of chocolate with me. Recommended!
Kristen Chan
I've always loved the chocolates here so decided to give their hot choccys a go . I've never been a fan of hot chocolates as they're often watery and don't work well with aggressive lactose intolerant tummies but this one.. WOW. it was thick and tasted as if the whole thing was just pure melted chocolate. the price seems really steep at $9 but trust me, definitely worth a go once in your life or as a treat yourself
Beatrice Bursa
Tried the classic belgium hot chocolate and the light belgium hot chocolate. The chocolate of the classic one was too thick, which wasnt too pleasant for me. The light one was way better than the classic one.
Frankiieshungrytummy
Omg this place!<br/>I love, love, love their chocolates!<br/>Super sad though that they don't have the drink bar as I'm sure it would have been amazing.<br/>Service was good and so is lighting but this is mainly just a place to go and buy chocolates. <br/>I always spend so much money here. <br/>Would definitely recommend it.
Lyohl
Meh. <br/><br/>I received a box of chocolates as a gift, and while they looked nice I was a tad disappointed with the taste. I'm not a fan of the fruit flavoured range (which made up around 1/2 the box). The salted caramel and hazelnut ones were decent.<br/><br/>The packaging is a 10/10 though.
Coffeebrunchanddinner
Koko Black is located in the beautiful strand arcade and is what you would call an upmarket chocolate store. There is a wide selection of individual chocolates, bags of treats and customized gift boxes. The selection of both milk and dark chocolate rocky road is delicious. All of their products are beautifully presented and their signature light purple carry bags make this shop great for gifts.
Olive Luna
Love their chocolate! I had a cream puff and a dark chocolate reveal. Cream puff was bit boughy and too much rasbbery sauce:( i was disappointed since I always like their other products and i expected too much. Dark choc reveal was perfect ! They kindly gave us sample of hot chocolate which I loved. My bf didn't like it, because it was too thick, however, they have light version of hot chocolate so I would recommend if you prefer lighter texture.
Thewhereto
Popped in here in need of a sweet treat. It is in the strand arcade and very welcoming. Walls of bagged chocolate drops, almonds, chocolate pieces and more! There's also a counter with individual chocolates. There's white, milk, dark with various fillings like hazelnut, pistachio, etc. I got a little whisky chocolate and a salted caramel. Very smooth chocolate and nice filling. Packaged in a cute little box.
Thefoodantiblog
About 5 years (maybe more) since our first Koko Black hot chocolate, their hot chocolate is still probably the best we've tasted. Must be the cream, their cacao powder and how they cook it for ages.
Thefoodbotherer
Love the chocolate at Koko Black so stopped in to pick up a gift box for a colleague. Sampled the hot chocolate on offer and it was delicious. So thick almost like it was just melted chocolate and nothing else.
Kara
After being an avid haighs fan for over 5 years - I finally gathered the guts to try something new. Little did I know that would be the last time I would ever think of haighs?? These chocolates are off the chart amazing. Not too sweet, not too over the top flavours, The taste is just perfect. The chocolates are melt in the mouth no matter what you purchase. I can't believe I would walk past this store for years and not think of stepping in once. Regret all the flavours I might have missed out on. As for haighs - that's the end of me and you. <br/>
Princess Greedy Guts
One of my favourite chocolates ever since I discovered it in Melbourne, there is a really good selection of chocolates to indulge in witj some native ingredients being incorporated, such as local honey & lemon myrtle. The chocolate itself is creamy, sweet but not overly sugary & the rocky road is fantastic. Get a box to indulge in or for a special gift.
Tiffany
Their chocolate is amazing! I had Belgium chocolate drink and tried the mango vanilla chocolate, the richness and high quality of the chocolate is unbeatable! Definitely come back to try different type of chocolate!
Pollo_pesce_me
Great gourmet chocolates, perfect as gifts! Yes they are a little pricey but if you buy them without packaging they are little cheaper. I especially love the champagne truffles and alcohol flavored truffles. I ordered from their online store a couple of times, it is not the fastest as you have to give minimum of 2 days for packing etc. but definitely a great gift options.
Miffy7
I have been here a few times for their cinnamon hot chocolate $7 as its my favourite. I have tried their Chocolate Alchemy Gateau $10.50 which apparently is their signature with 70% chocolate creme, dark choc mousse and chewy chocolate caramel.<br/><br/>While it seems pricey, you are paying for quality. I love their dark chocolate blocks which you can buy upstairs in their shop. (Cafe is downstairs)
Princess_Porky
The first thing that stood out for me was the service. So friendly. And so refreshing! The chocolates are without a doubt delicious. So smooth, not overly sweet - you can tell they are high quality chocolate. Definitely worth the slightly higher price tag.
Insatiable Munchies
Screw diamonds, I say. Chocolate has been a more dependable best friend to many girls around the world, and has the ability to literally make you feel more warm and fuzzy inside. Especially when it comes in the form of a rich, dark chocolate. Koko Black is one of the latest Melbourne “imports” to arrive in Sydney, and when it comes to chocolate and all things decadent, Sydney pretty much has no self-restraint.
Jason Meaden
Transplanted from Melbourne (although my first experience was their store in Canberra). The food doesn't feel as well presented and made as in Melbourne. Potentially it is shipped here and suffers transit damage. It just doesn't feel as neat. Taste is OK, although you can quickly get overwhelmed by the chocolate sweetness. Being underground loses some of the ambience - it feels constricted and rushed.
Khana
A quick morning tea break before a day of shopping led us to Strand Arcade in the former Bon Bon Cafe site, in search of a hot chocolate to die for! I had the light Belgian hot chocolate, which had been double brewed for two hours according to their signature recipe, so I was quite excited to try it! Expecting a rich and flavoursome chocolate, I was left feeling slightly disappointed, as the Light option entailed a more bitter and less rich version of the classic treat.
Nora Ng–Na
Koko Black offers a selection of desserts and coffees. The prices are acceptable for a chocolaterie and cafe but are dearer than supermarket chocolate; however, the quality is evidently better. The desserts are tremendously saccharine and should bring pleasure to every individual with a penchant for sugar.<br/><br/>The servers are friendly and clearly take pride in their work, paying such detail to the latte art and in wrapping up chocolates to go. The ambience is acceptable, with large open spaces in the store and an area for sitting and eating or drinking.<br/><br/>While we would probably not visit Koko Black again, as we really aren't sweets people, we would gladly recommend it as a place to try given the fairly good desserts.
Janlifestyle
Koko Black finally made it to Sydney! -- The Sweets -- Chocolate Hazelnut Cluster For caramel lovers, this is the dessert to go for. I'm not a huge caramel fan but ordered this because it looked interesting. The caramel was slightly chewy and a bit too sweet to my liking. The chocolate covered hazelnuts added a crunch to the cake. Definitely a dense cake that would satisfy any sweet tooth. Belgian Hot Chocolate Fairly good hot chocolate but not the same as the one I had in Melbourne couple years ago. I remember it being thicker with heavier chocolate flavours. Good for chocolate lovers. Good place for a catch - up. Price - wise, I spent $17 for the above items.
It's CAKe Time
Originating from Melbourne, they finally came to Sydney and recently opened up at The Strand Arcade and QVB. A few of my friends who had tried their chocolate recommended their cabinet chocolate range. The Strand Arcade store has a chocolate salon/cafe where you can sit down and enjoy their chocolate goodies on the spot. Just head down the staircase behind the cabinet chocolates and a friendly staff will greet you...
Invidiaz
Koko black is finally in Sydney! I’ve been a fan of their salted caramel pralines for the longest time, often stocking up on pieces and hoarding it in my fridge every time I return from Melbourne. It’s been a few exciting weeks, as I waited for it to open here in The Strand Arcade as well as QVB. This shop is in the location of where Bon Bon’s used to be.<br/><br/>Attempted to makee plans to go visit. Note that the times on the website is unfortunately incorrect at this stage. Their opening hours are till 6pm daily except Thursday nights. So after postponing it a couple of times, I finally made it! It was great. The place is nice and peaceful. Strangely there isn’t a line through the door, perhaps it’s because it isn’t the weekend, and it was raining/storming over the last couple of weeks.
Miss Z
I've always known Koko black serves delicious chocolate but I was brown away by the amazing table serve offered at the Koko black strand arcade stall. The staff were not only polite but also genuinely there to help when needed. On top of that the raspberry chocolate dome + chocolate affogato I ordered was rich in flavour, 10/10 in appearance and filled with surprises. I would definitely return!
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