Review Subway - Toowoomba

Almost every time I go there, they either get my order wrong or charge me different amounts. I get the same thing every time, so why are the prices different? I've often noticed that staff wipe the boards down with a soggy rag, then my order is placed on top of wet paper. Some times there are no boards, just the dirty steel benches underneath (see pic). Utensils are commonly switched between the salads and meats. Seafood and other pieces of food are seen in other containers (cross-contamination??). I'm worried for those with severe food allergies. Some times people stand in line for ages whilst staff stand around chatting, restocking, sweeping outside etc instead of serving customers to get the line moving along. Not all of the staff are like that though. There are one or two of the longtime workers who are absolutely fantastic and polite and actually know what they're doing. But you can tell even they get frustrated with their fellow 'team members'. Please note that this store closes down everything earlier than what is advertised on the door. The 2 pics show the store cleaned and packed up, yet the open sign is still on. This can be confusing as people cannot often tell from the highway if they're closed or not (pics taken 2hrs before advertised closing time). If training, customer service, consistency, healthier cleaning habits etc are improved, I will definitely give a higher score. I don't really like my order tasting like detergent, or getting food poisoning from poor food management.

Staff member which served me was very rude!! Rolled her eyes when I asked for cookies and there was no manners used at all! Disgusting will never go there again

Worst subway ever! I ordered a wrap and this is what it come out to be. It was wrapped like a burrito!? Teach your staff how to make a wrap.

When my girlfriend and I went to walk in we spotted about 7 signs that said "must wear a mask," some of which were yellow and others of which were red. Inside, there were even more of those signs. Talk about carrying on!! After that, we were ordered to put on a mask. We are exempt, I told the Subway worker. He demanded a copy of our exemption. I declined because it is a violation of our privacy. After that, we were asked to leave. This Subway will not be supported by us again. I also found it amusing that a Subway employee had the audacity to ask for our medical exemption certificate, not only because it is a breach of privacy, but also since we had five cops question us the day before and they didn't even ask for our medical exemption certificate. Because they are well aware that it is a violation of privacy! We were also eating freely at this Subway the day before the mask mandate.

I came in ordered what I usually get the employee who served me was Corey he was awesome he met my needs throughout the hole service I recommend this store to anyone he deserves a higher position😃😃

Very warm people (Jack and Karli), good and delicious foods. Outskirts of city, very good foods. Very interesting thing is they even offer free wifi. Very handy, highly recommended.

Female employee 12pm on 1st January was very arrogant and rude in the manner she was managing covid protocols. I wore mask and checked in, so there was no need for attitude. Would never step foot inside that store again. I would be extremely alarmed if I was the store owner and this was how my staff treated valued customers who are doing the right thing. Unfortunately with an attitude like that, this employee has reached her career capacity. 🥖🥙

Nice friendly service. Very clean and tidy.