Meal was beautiful. Staff were friendly and very accommodating. The venue is fabulous. But please clean around the taps in bathrooms. They were filthy and that just takes away from a great venue and great experience.
Lovely,generous food. My steak was cooked to perfection , it was a delicious meal, as were all the meals we ordered.Great friendly staff, will definitely be going back. Thanks for a great night.
Forgot to bring out my balsamic vinegar with my steak and salad. Which they brought it out when I was done with my food.
Also the fish is very oily have a very small menu with not much options.
Not very happy, would not choose to got there again.
The food is ok what lacks is the customer service. Which is not there any more not a pub feel anymore sit at table and order on a app, if I wanted to do that I would of stayed home. But then after several tables ordered off the app and not serviced, 30 mins later other customers were served by the
Once a great pub with a cosy warm atmosphere and great food but now it's let down with the obsession on cost cutting in the restaurant industry by the ordering of a meal via an app at the table. It's one way to really show the impersonal service of a fast food place in an establishment that once h
I couldn’t believe the only way I would
Get my meal is to use a barcode. Some people are not able to use technology.
We seen so many customer come in and walk out and not a single staff member to assist them.
The meal was nice but the service was shocking
We won’t be back and I don’t think many c
What has happened to the Merc? Used to really enjoy nights at this pub,tonight was an epic fail. Had issues with ordering app so went to counter to order, was told I would have to pay in cash so had to leave bistro to go to ATM, what a ridiculous system, what about elderly people that may not be abl
Was informed on arrival that you order via a QR code now. As a result left to eat elsewhere as I do not have a smart phone! Been a customer to this hotel for 46 years, will not be back.
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