Review The Belgian Chocolat Shop - Yarra

I often find myself dropping in here on a Friday to grab some treats for the weekend. The staff are always happy, friendly and helpful. The chocolate is delicious and love that they sometimes surprise me with samples. Great coffee too!

A very solid range of chocolate here if you really love the stuff, lots of near gift boxes and you can also get served food here as well.

It’s so unfortunate that I have to give this place even one star!!! Extremely rude and unprofessional to say the least, the staff member that was making coffees there today, was honestly the worst!! I have no words to describe just how abrupt she was ,when she was speaking to us regarding the free chocolates they never give you when you get your coffee. it was the worst coffee ever!! Working in the area we always go in to buy coffee and chocolates, well you have lost us as this isn’t the first time we have experienced and seen other customers go through the same experience! This place really needs to employ better staff that actually want to work!

Beware of online orders ! Was sent a bag of hot chocolate powder with only a few weeks left before expiring. If I'd bought hot chocolate powder in person wouldn't have purchased with anything less than 4 months before expiry. Other hot chocolate lasts for years! When I raised this with them they declared that they do not see the problem! Eventually they have refunded me, but only after a prolonged email argument, and they still insist that what they sent was within their quality controls. Very dissatisfied.

Such delicious coffee & chocolates! Staff are always so kind & willing to help! Love popping in whenever I get a chance!

I have finally given up on this store. Too many times when I walk in, the staff are not busy serving customers but they don’t acknowledge me or come and serve me. There is a manager whom I have never seen serving customers. Finally I cracked it. South Yarra Koko Black I cannot shop with you any more.

Called several times at 5:30 to see if they hours were different on Christmas Eve. No one picked up. Got there at 6:07 when Google says they are open till 7. And got abraisively turned away as soon as I walked through and got told they close at 6:00 instead. Wouldn't even let me buy 1 small pack of chocolates. So much for Christmas spirit.

A nice chocolatier in South Yarra... I tried their chocolate and it was so good...I had the chocolate affogato and I liked it too