Review Mcdonald's - Albany

Sorry to say but worst Maccas ever. Block out a fair bit of time because it takes FOREVER. It is not the young team members fault it is clearly lack of leadership, young people should not be made to feel and work under those conditions without training..it was chaos behind that counter. Management you need to do better or find another career because you're letting your team down.

I am so impressed by some of your staffs initiative and customer service lately. I go to maccies at least twice a day for my coffee. Today, the staff were crazy busy and instead of making me wait in line to order my usual, one of the employees noticed me and offered to make it straight away to ensure by the time I paid, my coffee was ready to go. Your other staff member with blonde hair makes my mornings by adding on a smiley face or some nice saying on my coffee. I wish I had names to add as both of these employees deserve commendation for their amazing service. They sometimes wear the purple shirts if that helps narrow them down. Have gone from submitting formal complaints to head office not too long ago, to being thankful and impressed with the service everyday. Awesome work guys. Please know one of your everyday customers really appreciates you all and everything you do.

My order contained more items than I had asked for, one extra kids meal was added. Yes I was charged for it, but wasn't given an extra kids drink. Not a big deal for such a small item but I didn't want it but was charged for it all Good service, but would like to have the driveway screen show your entire order not partial so you can confirm what your paying for.

My husband and I went at 6.15am to Macdonalds in Albany Main store well the Lady at the first window was so nice and friendly with a smile,but he next window well the lady who made our coffees left them standing going cold on the counter, with absolutely No Customer service at all she was more interested in talking with another guy, never once said to us Good Morning or Hello or we won't be long so we waited 20 minutes to get our foid ,still coffees going cold. The drive thru was so quiet we were the only ones there. Then when we did get order there was No sorry for the wait or goodbye with a smile he just then walked away. Extremely very disappointed in the non existent customer service . Lift your game. Macdonalds

Just got a McChicken Meal and Hot Cakes.. At your store at 705pm Monday 12th of April 2021... My Chips were cold my Burger was cold and looked like it had been put together by a 1st grader.. The hot cakes were thrown into the pkt..If thats customer service Id hate to see a lack of it. Just wasted $17.90 to throw it all in the bin and buy KFC. Won't be back to this store... Shocking customer service.

Nice ☝️ Busy drive through but dine in ok may be due to Covid guidelines. Liked this place Ordered burgers, hot coffee, cold coffee frappe and mocha. Really liked.

Went to the store in town centre.After waiting nearly 20 minutes in the line given wrong order.The attendant asked for my credit card again .Before I could say it kneaded a pin she took off and came back to say it was declined.Staff appeared from everywhere and tried to sort it out then said it’s a bit crazy at the moment.I then left with nothing after 20 minutes.Went to other store no problems except got home and items were missing from order.Don’t go to fast food restaurant at all but will not go again to this chain.Albany you can do better than this!

Check out the different size large frappe's they sell here and still charge the same price! Also they may tell you to park and they'll bring your drinks to you, but they do forget and 20mins later you get your cold drinks to have with your cold meal. It's all about service which is poor imo for a restaurant that has 7 manager's according to one of them.