Loved breakfast here. We did not stay at the hotel but were treated well as walk-ins. Food is fantastic. I had to remove baseball cap due to dress code. Happy to do that. Will never forget the lovely experience.
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My husband and I were not staying at the hotel but we wanted to go and have a drink at The Polo Lounge (for the experience ya know) in the evening. We walked in late afternoon to inquire after a long hike in Malibu and we were greeted by a woman at the front desk. She was so pleasant and tbh I was shocked at how well she treated us given. She politely told us that if we wanted to come back in the evening, we'd have to change our attire, but not in an offensive way at all. We also knew that our current attire was not appropriate for the lounge. We returned that evening showered and dressed up and the same woman greeted us and walked us to the Polo Lounge. She even complimented on how good we looked! We were lucky as there were two open seats at the bar so we sat down and the bartender immediately asked us if we wanted a drink. We ordered two drinks, dessert, and coffee chatted with the bartender, and really just enjoyed the experience. The level of attentiveness and customer service was beyond expected. It was a lovely ending to our trip before heading back to Canada the next day. Thank you for the wonderful experience. I am happy to see that all guests are treated EQUALLY.
Enmanuel Salvador Burgos
+5
The place is wonderful, and it makes you feel like going back in time with the portraits of some of the most influential Hollywood stars back then, and from now.
It was a good experience for me, because it was my first time in California. I wish it would had been better, and more relaxing. I didn't have the best company to enjoy the most of it.
It is a great place. Luxurious, great pool, nice bar. Nice eating area for breakfast, lunch, snacks, dinner.
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