Sharon Campbell
So sad. Waited a long time for my creme brulee latte and finally got it and it was luke warm at best. Not many Gloria Jeans around so when I finally find one to be served a cold coffee is soul destroying.
shezababy 15
They recently got new owners and staff and honestly this is the best coffee I have had in a long time the staff are super friendly and the food was absolutely amazing and fresh honestly 10/10 I will be coming back and recommending to everyone I know
Sapphire Sky
My mum and I had a truly lovely experience at Gloria Jean's Underwood. The service was absolutely brilliant, the hot chocolate was delicious and the flake cheesecake was fantastic. I am definitely going back and the environment is fabulous.
Loc
Total disappointment. After checking the reviews, we decided to order The very vanilla chiller from this store. The owner try to save on coffee, so he use other customer's orders and mix the coffee from different order to mine. My drink is just sugar and ice, no taste of coffee at all.
Gjo RH
Just an abuse of your need for a coffee, I just to came often for a great coffee, this changed, it is my second time after the memories of that great coffees.... first time I thought it was just a bad barista day.... not true second time same burnt bean flavoured coffee ( beans are not as standards or cleaning of the machine is none)
Zachariah Court
Been coming here for over 2 years now, staff are extremely friendly and make great coffee! One of my absolute favourite places to grab my morning coffee! i make a lot of my own coffee at home and when i buy whole beans here my coffee at home tastes so much better also!
JAYA JOHN
Really bad picollo coffee that was curdled. Has happened in the past. This time I thought I would notify head office, so they can get some decent training. Only to be first told that it wasn't their cups and had to provide proof of purchase. So I told them the time ordered etc, after which I was offered a free coffee voucher and I said I would prefer the staff were trained correctly, and got a response saying that it basically only looks like that after couple of hours of making the coffee (so basically telling me I was lying). Please teach your staff to make a decent cup of coffee. The coffee wasn't 2 hrs old it, the curdled picture was taken within minutes of ordering. Very disappointed in the way the store and head office handled my concerns.
Wolf Mountain
I usually experience a very low standard of customer service here however, one friendly and professional staff member made one of the best Mochas I've ever had on the planet and I travel. Served with a smile. Hope they can retain good staff. 2021 update, passive aggressive customer service continues.
Ronnielui2003
The review of My Slice bakery last week that reminded me about this cafe. Have not been back for Over nine months so made an exploration. Needless to say, only take away orders are allowed and I had the daily special package of small coffee and bacons and egg muffin. <br/>Coffee was just acceptable but the muffin stood out as a hero. Texture of the muffin was soft and the fillings were well matched with the bbq sauce😋<br/>Previous rating: Sep 2019 3/5; July 2018 3/5
Raymond Mcalister
Raymond. Definitely agree with Diana coffee was flavorless
DianaW
Diana. The only decent thing here are the deserts which are mainly muffins & Preistly cakes. Do not bother with the coffee unless you enjoy milk
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