I've been here twice now and both times I was really impressed by the quality of the coffee, the food and the service. I can see why it's such a popular cafe! Their rolo cookies and their berry and white chocolate muffins are hands down the best I've ever had. Try to get in while they're fresh and hot if you can because they sell out so fast! The Rueben sandwich and their house made granola are also delicious. The staff are so friendly and the service is outstanding. Being so popular they're usually busy, they're really efficient though and they get through a line of customers super speedily. They know the names and orders of all the regulars. I've also had the chai tea which was delicious. Most places in Canberra seem to serve their average tasting chai just lukewarm despite asking for extra hot. Ritual served it hot the way it should be, and it was really nice.