Room was very nice with good well needed a/c. All they provided was milk and hot drinks. Was in a handy location to city and walking distance from lake where I was going to a wedding. Helpful staff at the motel. On leaving I left behind a lovely navy dress. They haven't been able to find it unfortunately. I think I accidentally left it in the wardrobe. I would love to have it back.
Restaurant has a good atmosphere, food is very good.. buffet breakfast could do with some wipes for this Covid era, and the warmers could be turned up a bit… but come dinner time the steak and pork belly were great.
Attentive staff, but a long queue at checkin with a trainee on point - until the manager got staff out of the office to open up the other PCs. There are signs everywhere about their upgrading and maintenance, including the out of service car park lift… and they do offer concierge to assist with luggage.
Great hotel and centrally located. Rooms were clean and well kept. This is a great business hotel. Staff are attentive and the good is fresh and appetizing.
I booked a room with a city view. Could not see the city, but for the fact a building was in the way. I am guessing the city was there somewhere.
So satisfied with how nice this place is for me and my family. Very satisfied with the service. The comfort of the bedroom was nice during the time we stayed. Great for families and kids. Breakfast is 10 out of 10. Next time I come to Canberra I want to stay at this place again.
We booked the King bedroom park view, our room is in ground floor, great so no need to take the lift. Car park lift is broken, so bit a hassle taking the stairs from and to. Breakfast is great, many selections and staffs are very friendly. The hotel is close to everything, Canberra centre is less than 5 min walk and the Glebe park next to the hotel is nice to take a stroll and bring children to playground.
Went to the restaurant for dine-in a month ago. I was too early and the kitchen was not open yet but the General Manager and restaurant manager were kind enough to have me seated and meet my requirements. This shows that the staff really cares about customer satisfaction and not in the business just for profit. Being a hotelier myself i know how hard and annoying it can be sometimes.
So many guests in front of me broke the rule by entering from right instead of left stairs even though it was written on the board that right side stairs were for exit, but still the staff was calm about it and happy to assist them.
Thanks a lot to the staff again for their extra effort.
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