Helen Oconnor
Room was very nice with good well needed a/c. All they provided was milk and hot drinks. Was in a handy location to city and walking distance from lake where I was going to a wedding. Helpful staff at the motel. On leaving I left behind a lovely navy dress. They haven't been able to find it unfortunately. I think I accidentally left it in the wardrobe. I would love to have it back.
B. D.
Checking in was a bit of an adventure. Took about 2 hours for our room to be ready past check in time. Was notified promptly via phone when it was ready.
Had a couple of issues with the room when we arrived. Room was booked for 2 adults and 2 kids. Room contained 2 towels and was missing a couple other items. Asked for an additional set of linens for the spare bed and received one sheet. Took 2 additional calls to get the required options including 2 visits to the front desk.
Nearby was Glebe park which is worth the daily walk or kids playground. Picnic area also included umbrellas and tables to enjoy the fresh air,
The pool area was a bit of a mess without any staff checking on it for cleanliness while were in attendance. Towels weren’t available either.
Breakfast was adequate. Buffet with a couple of options like made to order eggs, meat, pastries, cereal, toast, pancakes, waffles, coffee, tea and juice. It suited us for our needs mainly due to the acceptability in the early mornings. Staff was great and very attentive.
Pricey63
Stayed here for a couple of days to show an overseas visitor our National Capital. From the moment we arrived until the time we left, the staff couldn’t do enough to make us feel welcome. The Hotel is walking distance to a variety of shops and restaurants, so we didn’t have to deal with the local drivers :-).
Being what appeared to be a ‘business hotel’ there isn’t a lot of atmosphere, but that wasn’t an issue for us.
Overall we really enjoyed our stay and recommend this Hotel.
Will be even better when the elevator to the car park is fixed!
Spiral Media
Restaurant has a good atmosphere, food is very good.. buffet breakfast could do with some wipes for this Covid era, and the warmers could be turned up a bit… but come dinner time the steak and pork belly were great.
Attentive staff, but a long queue at checkin with a trainee on point - until the manager got staff out of the office to open up the other PCs. There are signs everywhere about their upgrading and maintenance, including the out of service car park lift… and they do offer concierge to assist with luggage.
Anthony
Great hotel and centrally located. Rooms were clean and well kept. This is a great business hotel. Staff are attentive and the good is fresh and appetizing.
I booked a room with a city view. Could not see the city, but for the fact a building was in the way. I am guessing the city was there somewhere.
Oaoaifaleseu Tala
So satisfied with how nice this place is for me and my family. Very satisfied with the service. The comfort of the bedroom was nice during the time we stayed. Great for families and kids. Breakfast is 10 out of 10. Next time I come to Canberra I want to stay at this place again.
Jeff B
We booked the King bedroom park view, our room is in ground floor, great so no need to take the lift. Car park lift is broken, so bit a hassle taking the stairs from and to. Breakfast is great, many selections and staffs are very friendly. The hotel is close to everything, Canberra centre is less than 5 min walk and the Glebe park next to the hotel is nice to take a stroll and bring children to playground.
Divyansh Singh
Went to the restaurant for dine-in a month ago. I was too early and the kitchen was not open yet but the General Manager and restaurant manager were kind enough to have me seated and meet my requirements. This shows that the staff really cares about customer satisfaction and not in the business just for profit. Being a hotelier myself i know how hard and annoying it can be sometimes.
So many guests in front of me broke the rule by entering from right instead of left stairs even though it was written on the board that right side stairs were for exit, but still the staff was calm about it and happy to assist them.
Thanks a lot to the staff again for their extra effort.
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