Bunnings Cafe

Every face to face interaction I have with the staff from here is fantastic. I now know the staff members who are knowledgeable in their areas and if they don’t know something they know the best person to ask. They always go above and beyond to help me with what I am after. I’ve watched them look after other customers and been so proud of how genuinely empathetic and helpful they are. The only thing I struggle with is getting help while in the isles (even if I call and ask for them to send someone down) and staff that do not know the products in their areas. But as stated - I now know who to look for so don’t have this problem for the most part. I also tried to purchase a special order online and was having difficulty accessing it on the web page. The staff here gave me information re turn around time that made me not want to buy it. She called me back after speaking to a colleague saying they could get it in quicker than she thought and helped me through the purchase process. When I was following up on the delivery head office was rude and unhelpful. I called special order, they were lovely and helpful. Above and beyond expectations. Frequently. :) Appreciate all of your work and help! Thanks for hiring great staff Bunnings Geelong North x