Absolutely Amazing meal....
complements to the chef, waiters, and Manager on shift Saturday night amazing meal was served perfectly to my liking... the finishing touch on our perfect dining in was the manager on shift asked how our meal was and welcomed feedback which all we could say is exactly what is here... Absolutely Amazing!!!!
I got uber eats from this venue it was fast and hit when it arrived and the food was out of this world I recomend this place to anyone.
![Zomato]( "Recensione")
Updated review- Sincere thanks to the management at Springlake For the prompt follow up on my original rating. They geniunly investigated the matter and made prompt follow up items. Following that we went for another try and had an amazing night. The staff promptly followed up on the orders and were very welcoming. The food was excellent. Kids had a great time - there was a ballon artist who made the best kids baloon shapes I have ever seen. Music was excellent. All in all everyone enjoyed the night. Great place to be to enjoy a great night out for both kids and parents.
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Original review
Booked as a group of 17 and ordered the Feed the Family deal for $50 for my family . I ordered 2 adult meals and 1 kids meal and they charged $70. I asked why it is not $50 and they said we are New Management and won't give the $50 meal as you didn't order the second kids meal. I told it doesn't make sense as I didn't want to waste a meal but if they insist I will order the second to get the $20 off. They repeated we are New Management and won't allow to order the second meal without the second child and brought their manager. There were 9 children on our table and and they agreed to give the deal.
When they brought out the meals, they served everyone who ordered before and after us. I asked why the delay and they said it is because my order had Well done. Waited nearly 1 hour and everyone had nearly finished their meal and the wait staff came to enquire on the second kids meal that didn't get served. I told we don't need it and to sort out our 2 adults meal. They said it is being cooked. 1.5 Hours later went to the counter and asked what is happening as everyone finished their meal a while ago. They said they had a technical error on the order and missed the order which is a load of lies as they were constantly telling it is taking time to cook well done. To serve an empty place with only 2 tables of 2 adults occupied excluding ours and intentionally making us wait is a cheap act. I spoke to their manager and got the refund. Very cheap class and act from the new management. The place used to be fully packed Tuesdays and is now next to empty which is not surprising - if this is the service of the new management expect to close down.
The food is excellent. Each time I’ve ordered a steak, it has been cooked well and tasty. Was not too pleased to pay an extra $2 or so for veg instead of salad, but was pleased it was fresh broccolini. Full table service would up the feeling of the restaurant, and move it away from the pub grub feeling. Overall, a great place to eat, and will continue to visit.
Went here for the Father's Day buffet . Was better than I imagined! Food was great..... didn't think that there would be so much to choose from. We were over charged, but look, my husband probably should have checked before he paid...
After some back and forth between the kitchen because it was closed for food we eventually grabbed an outside tables enjoyed the wonderful weather on display. The battered Barra and chicken schnitzel came out in quick order with a side serve of friendly service. The barra was cooked perfectly with a crunch battered shell and melt in your melt flesh. The schnitzel on the other hand was a little dry and pedestrian.
A pretty good establishment that has its strengths and weaknesses.
Food 6.5/10 service 7/10 decor 6.5/10
First time back since 2014 when I was given a lemon meringue, with the meringue made with Salt 😱.
New people, new menu, i had the eye fillet, was Devine cooked medium rare perfectly, almost melted in mouth! Dessert was yum, lemon meringue, no salt in sight! Hubby had the tasmanian salmon and loved it. The playground was great for the kids, especially the ping pong table. Customer service was excellent, asked how meal was, greeted with a smile etc. So happy they have got so much better since back then, will definitely be going back! 😁
I came here on my birthday with my parter. It was a very quiet night but the man that looked after us that night showed exceptional personalised customer service. He made me a surprise cocktail and frequently checked up on how we were going but not so much for it to become annoying. The food was good and dim lighting was nice and made the atmosphere comfortable.
I have also been here on several other occasions and had a great time but this particular night exceeded the rest.
I ordered fish of the day, a salmon with risotto, ($30) and my boyfriend ordered a 350g sirloin($30) . The food was good , the salmon cooked beautifully although the risotto should have cooked a bit longer /softer and there's only a small amount of chips. I was expecting more with this price. I may go there again to try their breakfast buffet.
Excellent Service!. I have dined here on my birthday for the first time in January, and thouroughly enjoyed the experience. The staff were polite and friendly, also very accomodating. I needed to book a table for 30 the day before hand, which they confirmed they could do so we would be seated outside. Come to my birthday, and it was a hot 40 degree day, they happily accomodated us inside. My guests enjoyed the food, and service :)
Living locally, I love to show off this restaurant!! Keep it up Springlakes Hotel :)
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