I we recently dinned at customs house hotel for lunch on 21/04/2019 located at 161 nelson place williamstown the meals where reasonbly good and the waitstaff where also very good and the meals serviced promptly also the mens room was spotless clean i could not fault it so therefore i give them a rating 16/20/ i highly recemmend this hotel
Have been here a few times for dinner. The food is always good. Tonight we had chicken special and carbonara pasta. Both meals were beautiful. Service is great also and not over priced. Always come back. ππ΄
A great pub, good atmosphere and staff happy to help with any requests, we were a large group that dropped in without a booking and the team were happy to help. Wide menu and well prepared dishes, usual range of drinks all at reasonable prices.
I came with a few friends and I ordered the chicken parma as well as a raspberry lemonade. Everyone's drinks took a while to come out and we had to go ask for them. That's my only real complaint, otherwise the food was quite yummy and filling and the service staff were very friendly and attentive.
yesterday 21/12/17, had more that we booked for but staff were great and seated everyone. Service and Food was excellent. I would highly recommend the hotel to everyone.
Giorgio Barcaiolo Battaglini
+4
I have been here 3 times in two weeks. This is how much I like this place. The food is very very good and the sauces are over the top, really incredible, no matter if it's the wine-butter-garlic sauce for seafood or the red wine juice for the steak or the faboulous butterscotch for the sticky date. This place is awesome. The only problem they have, and that's why my rate is not a 5/5, is the beer list: honestly, it's a bit poor, and you expect more in a pub, especially in the matter of craft beers
On Sunday my international friends wanted to visit an Australian pub meal. Customs house being local was our choice, that the food was better than expected. Seafood platters for one where huge and offered great variety. What we didn't expect was such fantastic and friendly service from the waitress who attended us the whole night. Quite often they are just there to do a job, this waitress was jovial, friendly and went out of her way to give us great attention even organising extra garlic bread.
My friends are still talking about her and comparing the service to many places.
It made for such an enjoyable evening, and I'll be definitely visiting again.
Really good pub grub. I had a delicious steak & booze pie, nice chunky steak in a perfect amount of sauce capped with a crunchy case. Tried others' meals which were equally good - the parma was very moist! Wait staff were nice and had a good sense of humour. On the less positive side, the food took a while to come out, and the cover band that started playing was we finished up was a bit loud given the number of people in the pub, but all up would absolutely recommend.
Always served in a friendly manner and meals don't take too long at all. we're very patient when splitting the bill between 8+. Food is always good, became a go to pub for us.
It was a hot day on Monday. Me and my wife had a pork belly as an entree which was lovely. In main course we had Pork ribs and grilled salmon both of the dishes were perfectly cooked and beautifully presented.
Good job customs Thanks.
When to the public on a sunny spring day. Got there for lunch check before it got busy. Had chicken Parma, chips around $19. Pretty good value for lunch.
Lovely pub. My eye fillet steak was cooked medium as requested. Enjoyed a relaxed evening with friends. Do yourself a favour if you feel llike a nice steak:)
Awesome food and service!. Went there with my partner an three kids an the staff were kind and super helpful! Awesome food and great prices, we loved it. Awesome atmosphere ! Perfect for those summer days. Will be back for more
Steak heaven. Dropped in to the customs on sat arvo for a feed wow what a loverly old place i had a steak and OMG it was fantastic . service was good jose the waiter was great i will be back
Festivus - Good pub meals. Standard pub meals
I have had burger and parma both good
Chips special !
Beautiful fresh food and fantastic service
Nice Meals. Went recently and had steak, chips and salad. The salad was ok, the steak was nice but the chips....they seemed like they were handcut chunky chips cooked to perfection, they were the best part of the meal. Couldnt fit in a desert and I went in there hungry.
Service was excellent. Waiters were attentive, accomodatinh and weren't too pushy. Food came out resonably fast considering it was busy and was definitely delicious!! Worth visiting
Beautiful ! We came in for dinner tonight and being a rather large family ( 9 people 4 of which were kids ) we were quickly shown to our reserved table and drinks were offered . After we bad refreshed the lovely and very friendly waitresses came to grab food orders and were extremely helpful and detailed and went above and beyond with our requests ! I was so pleased . The food was beautiful ! Hot and fresh and all was cooked to perfection . A friend of mine was performing as a solo artist for the night and it added to the experience :) overall it was a brilliant night out . Will be recommending to friends .
Ideal. First time at Customs House for a birthday dinner on Friday night with friends and family. Very busy and very crowded, but we were happily seated in an alcove away from the rest of the world. Service, food, excellent. A vast difference in menu requests all handled perfectly. At the end of the night the bill was a pleasant surprise too. All in all a great night out and would certainly do it again.
Lovely Old Pub. Four of us took the ferry out from Melbourne to WIlliamstown and had lunch here, All of our meals were fantastic.
Great food in melb!. Had a great meal at this place and had a good vibe to hangout with mates!
Excellent food and service. Steak was fantastic. Service was friendly. Overall an excellent night out and would highly recommend.
Didn't try the food but there's a beer on tap called crazy horse a local guy brews and its pretty good!
The food is delicious. I have been here a few times and never been disappointed with the food, however, the service is slow.
Great!. Having heard such nice things we booked a surprise party for a friend this week and everything was so great! The funky haired waitress was so lovely and easy going. She had our drinks and food there so so fast! And my Mediterranean parma was delicious! Such a great bar type atmosphere, perfect for our large group!
And even our $70 parking fine (don't forget its a meter for anywhere along that strip till 10pm :s ), didn't ruin our night!
We'll all definitely be back :)
Had a beautiful "counter meal" here on a sunny winters Sunday. Great food, fun, friendly service. Thoroughly enjoyed it.
Friendly professional service. Well cooked basic pub food
I had lunch there today. It was warming up so I opted for a seat inside. At first I wondered how come there were so many old people in there but once I saw the menu I realized why. They have a 'senior' lunch deal. I went for the porterhouse with chips and salad. The chips were crunchy fat chips and went well with the pepper sauce. Salad was fair to middling. I asked for my steak rare and it arrived as medium. That was disappointing but it was still a nice steak topped with a lovely pepper sauce. Beers on tap were cold and refreshing.
Great seafood and friendly staff. Popped in on the way through Williams town and had the calamari salad and muscles in the sun.
A friendly old character. Been many times, either for a meal with family and friends that I KNOW everyone will enjoy, or at least an ale out the front on a balmy arvo :) Meals are great value, big serves for more than reasonable prices, and although the variety of dishes could be bigger, its definitely not your average pub grub. Fantastic old venue in a great location that caters well for larger groups, but be sure to book as it is popular. More to the menu that the website suggests, but if in doubt, their Aussie parma is sensational....
Gluten-free review:
The most tender calamari I have ever had and gluten-free done in a separate fryer. Fries were crispy but soft in the middle, nice pairing and texture.
Gluten-free beer and cider available also.
Words cannot describe how magical our wedding reception at Customs House was. Jenny and the team went above and beyond the call of service in every way! We will never forget the incredible work they did for us. Most of our family said it was the best wedding they've been to. All because of the fantastic people that work there.
Thank you for making our special day so outstanding!
The best place for a delicious hearty pub meal!
There is literally a part of the menu dedicated to delicious vego meals!
Staff are incredibly friendly and the venue is lovely. Dim lights and beautiful stain glass windows. A great place for large family gatherings or small group dinners.
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Had my milestone birthday at the Customs House Hotel in the Imperial room, and due to personal issues, was a very last minute decision to have it at the Customs House Hotel. Things happen for a reason, and this was where I had to have my birthday, it was the most memorable night. All my guests raved about the food and the venue. I was made to feel so special. Jenny and Russell were amazing. Jenny kept in contact with me leading up to the function and did everything she could to make it special, all guest with dietry requirements were very well looked after. I wasn't just a function to her, it was a special event and Jenny and staff made it even more special. Attention to detail and even receiving a little gift from Jenny. Just a personalised touch. Kyra and other staff were fantastic throughout the night too, so friendly and professional and catering to all requests with a smile. Jenny, Russell, Kyra and staff, thank you for an amazing birthday experience. I have not stopped telling people how great you made it for me and my guests. Highly recommend this venue to everyone, I will definitely be back.
We're so grateful to Jenny and the team at Customs House Hotel for their warmth and professionalism over the past couple of years. We recently held a gathering at Customs after our daughter's baptism, and were so well looked after despite a very last minute booking (due to bad weather getting in the way of our original plan!) The room was set up beautifully and the platters are delicious and very good value. We also had our wedding at Customs back in March 2020. After our first meeting with Jenny we knew we were in the best hands, and she went above and beyond to make our special day absolutely perfect. Our favourite pub for sure :)
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One reason I'll put above all others as to why Customs House Hotel is amazing is the people working there. To Russell and Jenny, the married couple who own/run this place, it's not just a business. They treat their employees more like family and their customers like devoted friends. Russell will take time out of his day for anyone to make them feel special and heard. It's impossible not to love this owner when he dresses up as the Easter Bunny π° and Santa π
for the holidays! And Jenny is so devoted and a well of creativity when it comes to the functions and events at this establishment, ensuring everyone has the time of their life and always has something planned almost every night of the week. The people working here LOVE working here, because of who they get to work with. Many of the employees have other jobs (I know a few of the staff also have full-time jobs in law and psychology), but they still continue to work here just because they live it so much. Being a regular here can really make you feel special, and it's somewhere I'll continue to frequent as long as these people work here.
And if you want a really incredible night, swing by after 9pm on Saturdays for Karaoke night π€π΅π
WOW!!! WOW!!! WOW!!! WOW!!! WOW!!!
What can I say. We held a 90th birthday here and it was fantastic.
The food was awesome the staff amazing. All our guest were in awe of how smoothly every thing went. Seriously couldn't fault a thing. Thank you so much Jen for your assistance in the preparation prior, you made everything so stress free and relaxed.
Would definitely hold another function here and would highly recommend it to any one thinking about it. Stop thinking about it and just do it.
We came a group of four during the week and all our meals were fabulous.
I had pasta with chicken and it was absolutely delicious. My daughter had the Parma and that was amazing as well. Would definitely recommend Customs house for a tasty and well cooked meal.Thank you Customs house
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