The Coffee Club

The best customer service, only had chai latte and I thought it wasn't hot enough so asked if they would warm it up, but they made me a knew one piping hot (I'm English and that's how I like it)lol! And they came back to me to check it was okay � just felt very comfortable and would definitely return and recommend �

The customer service was incredible and the food and coffee was amazing. I dined at the coffee club with my children and was impressed with the selection of child friendly meals/treats. The owner and the staff really went above and beyond which made my dining experience very positive. Will definitely go back again!

One of the highlights of our week, breakfast at The Coffee Club, Pacific Fair. Consistently good food and coffee and delightful staff. Brad is an absolute standout manager and puts the term ‘hospitable’ back into hospitality. Thank you Brad, for always making us feel welcome. Luke and A-M x

We purchased several Coffee Club Groupon deals (5) during May 2020. The deal was 2 eggs, toast and tomato with a large takeaway coffee - for a very reasonable price. We visited the Coffee Club in Surfers twice and on the first visit we said we weren’t sure if the whole deal was takeaway only - they said ‘no worries’ of course you can dine in - we had, incidentally, super service and 2 lovely sitdown breakfasts there (and returned for coffee and cookies). We had one Groupon left and needed to use it before we left Queensland and thought why not give the Coffee Club at Pacific Fair a go. We went up to the counter at 8.40 am (around 10 minutes after opening... with only 2 tables occupied). We said we had a Groupon to use and the first staff member took my phone to show another staff member who then said “No - takeaway only” - I mentioned it wasn’t an issue at Surfers... She said ‘some owners are letting people sitdown’ - obviously she left unsaid ‘But not this one’. We had planned to buy a second full breakfast and another large coffee for my husband - but we were shut down so quickly - seemingly without breath being drawn - so we just thought ‘why bother’ - and had our Groupon breakfast to takeaway. It is, of course, entirely up to the owner of a business how much he or she gives a toss about customers. The policy of ‘No!’ could easily have been softened and paraphrased to ‘That is a takeaway deal only and we thank you for purchasing it - if you’re planning to purchase another meal however... of course you can dine in and enjoy it together’. Just a huge difference in mentality between the Surfers Paradise Coffee Club (BRILLIANT!) and Pacific Fair. The breakfast, which we ended up eating on our own balcony and to which we added some home cooked bacon, was fine. Eggs poached perfectly, dried off well so they didn’t soak the toast. Tomato grilled nicely. The environment suffered with the large takeaway container and they’ve lost customers - but hey, who really needs them anyway. (PS - some of the deal confusion obviously arose from the picture on the deal - beautifully plated up as per how it was presented at Coffee Club Surfers Paradise vs. the ‘takeaway coffee’ mentioned in the wording.)