Ive been here a few times and never had any issues. I was here with a large group of friends last time and the staff were really friendly and helpful. They were able to arrange seating for us last minute after we rocked up here after a wedding. The food was fresh and servings were great. Would come back again. I also love how you can just order the food from the touch screen.
Great customer service and problem handling by the manager. Story below.
We were there last Sunday for CNY celebration with the family. We had over 20 plus people so I was a bit skeptical at the beginning whether they will fit us all in. They combined two rooms together so it fitted all of us comfortably. During the night there were some confusion with the food ordering system (note: when the rooms are combined there are potentially two separate bills!). However, to my surprise, the manager managed the matter very professionally and politely. In the end we were very happy with the resolution and we know they did it in the best interest of the customer even though it meant lower profit for the business. I would go back for this reason alone.
Their mochi desserts are so nice: fresh and soft and melts in your mouth! Would recommend people to try it :) They even have a grean tea soft serve ice cream that isn't watered down/diluted.
The interior design of the place is pretty nice, and they have themed karaoke rooms (Hello Kitty, One Piece, Slam Dunk, Doraemon) and another set of karaoke rooms that can be combined into a large one for big groups. The group deals for karaoke are pretty good, based on a minimum spend for food and karaoke, and they allow you to order food inside the rooms too. The staff at the front (where the desserts are) are very friendly and kind :) Can't wait to invite friends to go and try their meals and karaoke!
An error has occurred! Please try again in a few minutes