Good try.The first bubble shop I’ve ever tried after these few months. The staff there was really nice and i surprised that she can speak mandarin !! 👍 the staff is patient and gave me good service because i was standing there to choose the drink around 5 mins 😂 I kept this drink for like 3 hours but is still fresh. The decorations in the store is nice tho
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Would have given it 5 star, I'm a huge fan of the drinks offered here, been a regular since the shop open and still do. The tea quality is consistant and one of the best which is why I brought so many of my friends to try this place out, they all loved it. The downside however, is the service. Sometime the service is great, attentive and caring, sometime its the worse I've seen.
Especially today afternoon, the cashier/staff at the counter is extremely rude to all the customer, I've been thinking that she was rude to the customer at the front of the line, and the next, and the next while I was at the end of the line hoping that I would pass through her without injuring myself...
she monotoned throughout her service, no smile, intimidating, rushing, overconfident and most of all doesn't know the menu. What's worse, she argued saying she was right without double checking.
Ordered brown sugar deerioca tea today, she looked at me with a wtf face and said we dont have it if you want brown sugar pearl we only do fresh milk, if you want milk tea then we dont do brown sugar pearl, I replied saying I had been ordering it all the time, she said no never, we dont have it, its never on the menu.
Come on..I've been to this place since it open, they got it recently, I would not have made it up unless I saw a huge ... poster/advertisement of this brown sugar milk tea in this particular shop few months ago. We argued for a while and she kept saying we dont have it! We never have it! I was pissed...... at the end I decided to order chocolate deerioca since I cannot cope with this anymore.....
Please...at least check with your crewmate or something before arguing with a customer with confidence and in such a rude tone.
I would still come to this place due to its product and next time, I will show this image if someone on the counter said no again....
For reference, photo from The Alley of LujiaoXiang, lonsdale street.
5 stars for their deerioca!!
4 stars for service
1 star for today's service since at the end she speaks in a nicer tone.
Omg this place was great in Maribyrnong (with a queue when it first opened) but now that it has settled down and there is a branch in the CBD, I'm happy!!
I always get the brown sugar fresh milk tea here as the pearls were really soft and chewy and the taste of the brown sugar in fresh milk is super nice. You can also stir it for a lighter flavour, which is good for someone who don't really like it too sweet.
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