What a fantastic place to visit for lunch / dinner. The staff are very friendly and helpful and bend over backwards for people like me that make a million requests. Can't say enough good things about Redcliffe Coffee Club, please drop in for a piece of cake and coffee or do a lunch or dinner with friends.

MISTAKES ‘TWO’ MANY BUT ONLY ONE FIXED PLENTY (PART 2). ... FOLLOWED FROM UNDER ‘PREECE’S’

Needless to say we walk out of there more shocked and upset than anything, because we have so treasured our past dining experiences with the beloved old JC. We decide to hightail it down a few shops to The Coffee Club for our coffee and dessert (as I can assure you, there was no way I was spending another cent at Preece’s). Whereby, as luck would have it, more blunders seem to have presented themselves to us. Although, at TCC it becomes a scenario of a Sliding Doors-movie-saga – one where it starts off the same, but results in an alternate finish. While unfortunately, we ended up waiting over thirty minutes for our dessert to come to our table, we then realised there was no cream (which we’d requested). However, at TCC the duty manager – Allen, (two nights into his new promoted position, could not do enough to apologise to the point where (no empty politician’s promise apology here) stated it would be free of charge. Hmmm, now there’s a little bit of ‘deed’ work in apology accommodating. I also want to commend him in how he spoke with us not only ‘understanding’ our grievance (the old L.A.S.T. line – Listen, Apologise, Satisfy, Thank) but conveyed support of both his customer and his staff alike. Great character was demonstrated within him as a person, no wonder TCC saw potential in him (we were served by him on his very first day a couple of years back) – he displayed then and still preserved last night, that integral genuine service not found in the training manual, but rather orchestrated with opulence within an individual. It’s not an order you carry out, but an active choice – a decided attitude you give in your work and the world at large.

We then had Carly his supervising manager, come over to ‘attend’ to our little debacle. It was as though at TCC, ensuring customer satisfaction was paramount. Upon leaving TCC, we not only had our dessert credited but were given a 1⁄2 price voucher to use on our next return visit. And there’s an amazing thought – returning – yes we’d be pleased and contented to return indeed. Yes mistakes were made at both of the restaurants we dined at last night. But only one cared enough about the consequences of their actions and prepared to fix the upsets created.

The moral of the story within this review is as I’ve always said: “It’s not about what you do, it’s what you do about it”. To both customer and worker alike, mistakes will happen – it’s ok we’re all human (so go easy on each other please) – the ‘cause’ is irrelevant in as much as the ‘effect’ leaves a lasting impression.

From Margy and Bec – Thanks ever so much to TCC (Redcliffe), for restoring my Mum’s birthday back into something memorable again.