A three star rating turned to 5!
I booked a mustang online for a weekend away to visit family. Mere hours before arrival, I was notified that the car would not be available. Over the phone, I was told that I would have the choice of a premium vehicle to use on its place but every effort would be made to arrange the vehicle I'd booked.
Little did I know that they would follow through! I got the replacement car, and drove to our first location not too far from Brisbane CBD and spent the night.
I was contacted at 8:30am the following morning by Hertz and told that a mustang was available and they would deliver it to my accommodation.
They did a fantastic job of communicating and following through with delivering the car I'd booked, and did their best to ensure a smooth exchange. They made the best of what stared as a bad experience.
I was blown away by the customer service.
And blown away by one of the best driving experiences I've ever had.
Hertz Adrenaline Collection was worth it!
Excellent staff friendly flexible understanding highly recommend. Would not want to use any other company after using them. Best rates no hidden costs. And happy to help .. went above and beyond for the 12 months. I hired from. Them. ..
good experience, polite people and a nice tidy vehicle very pleasant to drive. Got a Hyundai Kona, very talkative vehicle, pointing out traffic, speed cameras etc. recommended for lone trips down the Bruce. Filled up before drop off as always $20 from the sunny coast to here. Airport was packed made the flight with minutes to spare, why they book us such easy flights is beyond me, haha oh well it is what it is.
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