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I was greeted by a very well put together chap (clean, well mannered and spoken, and very welcoming), probably in mid twenties.
At first I hadn't completely decided if I were staying in for brunch or to continue to look elsewhere, however his warm approach to me and genuine attitude is what kept me seated.
Clearly understaffed at this point, this staff member was unbelievable. Between managing my table and atleast a further 10-12 others, inside and out, not once did I feel like I was unsatisfied with the attention and service I received. As well as managing tables, he was also what looked to be the only Barista, waiter and runner on the day (Saturday 01.02.2020)
Although he was well and truly run off his feet, I couldn't believe how little it bothered him and how his quality of service had not been altered under pressure. The coffee was 10/10, which is unheard of whilst also making take away orders and several other coffees for other seated customers. For brunch, I had the Chilli Scrambled Eggs which were fantastic.
Although, being in hospitality myself, I understand that it's not always the food or coffee that keeps customers returning, but more so the staff. If you can get the staff right and keep customers satisfied, business will only increase.
For a small business just outside the heart of Brunswick, this exceeded my expectations completely. Thank you for the delicious food and coffee, and goes without saying. To the young chap who was working this day... Thank you very much for the excellent hospitality.
I will definitely be back when I am next in Melbourne, see you soon!
10/10 customer service! Staff were so lovely and welcoming! I would definitely recommend having a coffee here!
Snootamere here, just wanted to address one of my favourite places on Sydney Rd. Sorrento Café. I like a place which allows a man ( or woman for all you sensitive souls on the far left ) to walk into its confines and whether he is donning a $20 tracksuit or a $3000 suit he’s greeted in the same manner.
Excellent coffee, always excellent. Good value rolls with bully ingredients ( veal cotoletta for me ). One cannot stress that enough, very good rolls. Did I mention the rolls? They are very good. Personally, I enjoy the eggs as well ( see photo )
Not a pretentious establishment. People talk and laugh......about whatever they want.
For the best coffee, breakfast & lunch look no further than SORRENTOS! Amazing vibe with the most welcoming staff. Generous servings and even better service. Thank you Sorrento! ps. John is amazing!! Xx
Such a great little cafe!
I had the dish triple mushrooms and it was delicious!! With a soy latte that was made perfectly. Staff are lovely and knew all the locals and their coffee orders.
Will be back.
A real world cafe, coffee ever so perfect and consistent, food is great the corn fritters with avo to die for . Nothing to hard if want a change they do it . Best of all you don't walk looking for a bank loan ...
Top it of such diverse customer and all round nice and friendly people no matter when you walk in .
Decor
Nice place... coffees are amazing... good atmosphere to get together with friends... the amazing thing they changed their menu and it's really good.. love it.. gonna come back again...
Sorrento cafe wow!. Just had the triple mushroom breakfast fantastic great coffee and the best was the price'
Found my new cafe in brunswick
Had a soy flat white ...its hard to get a nice soy coffee nowadays without it having burnt or too much froth ..... but the one i had was just perfect . and if you are vegetarian ...they have a good selection food ....yummmmmm
A great local gem!! Love this for its no thrills decor and good value honest food. Cofee is above average . True it doesn't have an oversized cofee roaster in full display nor are there trendy vespas parked outside but if that means you aren't served by staff who make you feel like its a privelege for you to be there , them it's a price worth paying. If
you want to find where the colorful locals hang out this is a good place to start.
I ordered a lacyose free flat white and they warned me it was double shot. It was very nice. I only started enjoying coffee this year, and never seemed to like the acidic taste of coffee, until the coffee I got here. Keep up the good work 👏
Where can you get great coffee, meet friendly staff and customers. Sorrento Cafe is the place, service is great with beautiful food and did I say the coffee was great. Keep up the great work guys. Love it all.
Brilliant service from Adam and the team!! No matter how early the hour, there's always a smile!! Great coffee and delicious food.
Opens early, amazing coffee and great people. Highly recommend!
Excellent coffee and the service is impeccable.
The brunette waitress always seems to be working, doing something.
Credit to the manager. For the amount of time I see him spending with each of the girls, trying to better their knowledge.
This place is run really tight knit, and the young team of three down the front seem to all have a working relationship.
Don't leave here without getting Ads to make you one of Brunswick's best coffees.
Will not disappoint :)
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Owner seems very temperamental. One day he wants to be hospitable, the next he doesn't want to know you.
Noticed that when it seems busy, he feels the need to come down to the front and "help" not realising that his stress radiates through to his staff members causing further stress and confusion as well as making customers feel uncomfortable throughout the cafe.
I've been coming here for a while now for my daily coffee and have seen Adam work through a variety of different scenarios.
I understand that sometimes he may need help on the coffee machine, but I would rather wait the extra couple of minutes for one of his coffees rather than have a rushed coffee from the owner.
The lady's who also work here, often make great coffees, however quality can certainly drop off if it's busy.
From what I've noticed, the owner works out of the kitchen...
I'm just saying, I think he should stay in there where his stress does not radiate through the cafe.
Adam is no doubt the best barista in Brunswick.
Regardless of how busy he is, he always has time for his customers.
With the ability to multi-task he always seems to be able to work away efficiently by pushing out coffee or running meals on the floor. Always manages to network with customers as well as help his team in whichever department needs assistance.
Overall, this place undeniably has the fastest service, and has the strongest, cheapest and in my opinion, BEST tasting coffee in the Brunswick area. Depending who's making it...
Basing my 5 Star rating on my respects for the strong work ethic and attention to detail that is provided from Adam and the girls.
Say hi to the best barrista in Brunswick, not just for the coffees, but his outstanding customer service and front of house management. This cafe has retained it's old school mojo, it doesn't change simply to follow trends, yet continues to have a solid returning customer base, good food and excellent coffee. They have a winning combination in their customer service, and are happy to adjust orders to suit the individual whenever they can.
Nice and cozy cafe. Fast service and a coffee is great.
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