I was greeted by a very well put together chap (clean, well mannered and spoken, and very welcoming), probably in mid twenties.
At first I hadn't completely decided if I were staying in for brunch or to continue to look elsewhere, however his warm approach to me and genuine attitude is what kept me seated.
Clearly understaffed at this point, this staff member was unbelievable. Between managing my table and atleast a further 10-12 others, inside and out, not once did I feel like I was unsatisfied with the attention and service I received. As well as managing tables, he was also what looked to be the only Barista, waiter and runner on the day (Saturday 01.02.2020)
Although he was well and truly run off his feet, I couldn't believe how little it bothered him and how his quality of service had not been altered under pressure. The coffee was 10/10, which is unheard of whilst also making take away orders and several other coffees for other seated customers. For brunch, I had the Chilli Scrambled Eggs which were fantastic.
Although, being in hospitality myself, I understand that it's not always the food or coffee that keeps customers returning, but more so the staff. If you can get the staff right and keep customers satisfied, business will only increase.
For a small business just outside the heart of Brunswick, this exceeded my expectations completely. Thank you for the delicious food and coffee, and goes without saying. To the young chap who was working this day... Thank you very much for the excellent hospitality.
I will definitely be back when I am next in Melbourne, see you soon!
10/10 customer service! Staff were so lovely and welcoming! I would definitely recommend having a coffee here!
Snootamere here, just wanted to address one of my favourite places on Sydney Rd. Sorrento Café. I like a place which allows a man ( or woman for all you sensitive souls on the far left ) to walk into its confines and whether he is donning a $20 tracksuit or a $3000 suit he’s greeted in the same manner.
Excellent coffee, always excellent. Good value rolls with bully ingredients ( veal cotoletta for me ). One cannot stress that enough, very good rolls. Did I mention the rolls? They are very good. Personally, I enjoy the eggs as well ( see photo )
Not a pretentious establishment. People talk and laugh......about whatever they want.
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