I have been privileged to attend the Royal Oak Hotel for some time now. I have been so Impressed by the service and food here that it keeps dragging me back. I work for a rather large Insurer here in Victoria and work with a great bunch of Blokes and Girls. I have bragged about how good the food is at the Royal Oak for some time and the guys decided it was time to try it for themselves. We attended on a Wednesday night to find quite a few people in attendance which was good for a hotel in Richmond.  The guys ordered their food and expected to be waiting for some time so they were pretty impressed that the chef was pumping food out at a great speed. Not just the speed but good quality and very tasty meals. But the most impressive part was that after serving all the guys the chef "Russell" came out of his kitchen then introduced himself and then asked how we all enjoyed our meals and asked how our day had been etc. The guys couldn't get over how he actually cared about your patrons. It's very rarer these days that staff care enough to come out and mingle with the patrons. Because of the caring nature and friendliness shown by Russell you have won over some really fussy guys. They all said they'd be back with their family and friends. It's not very often that these guys carry on so positively. This is the second time I have put pen to paper or should I say finger to keyboard because I am still very impressed. If my team showed as much care and respect as Russell showed I would have 10 of him in my team. I have joined Monty's Rewards even though I keep forgetting to use it and the others will join on their next attendance. Thank you Russell for a Great Meal, Great Night and for making our night such an enjoyable one. Also the wait staff did a great job too under the watchful eye of Chef Russell. Well done guys. As Arnold Schwarzenegger said "I'll Be Back".

My family & I went to Royal Oak for a quick Saturday lunch. The $15 lunch special has a variety of options and is great value for money - we were all very happy with our meals (I got the grazers pie which was really nice). Staff were friendly and service was prompt.
On my second visit to Royal Oak I ordered a Parma. It was nothing special at all and I couldn't finish it as it lacked taste.